Poste
Mission In order to contribute to Louis Vuitton (LV) business growth, provide service to all business departments especially Client Development, Client Service, Client Relations, Retail, Digital, and Legal, by managing various information systems which support Clienteling/Social CRM/Marketing Automation/Client Experiences&Services/Events, manage accurate/enriched client data, and give the service to clients, in line with global (e.g. PIPL, GDPR, etc.) and country’s regulation (e.g. Privacy policy, etc.). Reporting Report to IS&T Customer Solutions manager in Japan Supervises None Working Relationships Various domains in Japan IS&T Various domains in Zone (EU, APAC, US) IS&T Various domains in HQ IS&T Application and infrastructure support team in various countries (India, Malaysia, Singapore, France, etc.) Responsibilities Take in charge the implementations, evolutions and RUN support of the Louis Vuitton Client Experience initiatives in an Agile organization
Various business departments in Japan
Profil
Required Competencies Future Opportunities
(preferred if in Luxury industry), especially the well-known products
Service, Client Relations, Retail and Digital, having knowledge and experience of
Salesforce (Service Cloud, Sales Cloud, Marketing Cloud, Commerce Cloud)
platform
the well-known products such as; Microsoft PowerBI, BigQuery, Dataiku
certifications