OVERALL MISSION:
As a Client Advisor, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton promise. You will strive to discover your Clients and their every need, and to guide them across the Brand.
You will proactively reach out to your Clients in order to achieve individual and team goals.
DUTIES & RESPONSIBILITIES:
- Drive and achieve individual and team objectives and be accountable for sales results
- Welcome every Client and provide the best Client experience
- Advise Clients across the Brand and all product categories
- Engage with Clients to develop long-term relationships, leveraging different Clienteling tools, in order to foster Brand loyalty
- Perform as a team-player, participate in all activities contributing to the overall objectives of the store
- Learn and master Brand and product knowledge
- Respect Louis Vuitton Brand standards in terms of grooming and behavior
- Follow the company’s policies and procedures
CARE SERVICE:
- Assess if products are defective or repairable and assist the retail team or the clients on technical questions relative to defects and repairs
- Provide clients with repair options and all related necessary information (e.g. cost and turnaround time)
- Develop and maintain relationships with local repair and after sales centers.
- Coach Client Advisors on simple product diagnosis to be able to advise clients from their initial interaction
- Order spare parts for repairs coordinate client orders while providing prompt and regular follow up
- Ensure compliance with regulatory and company policies and procedures, report any discrepancies immediately to the management team
