Experiencia Louis Vuitton

Movilidad personalizada

Cambiar de responsabilidades, de país, de oficio o incluso de Maison. En Louis Vuitton, que forma parte del ecosistema de LVMH, conformado por 70 firmas de lujo, todo es posible con ilusión y esfuerzo. Demostración.

Hacia otro oficio

El Monograma Louis Vuitton esconde una colección de oficios insospechados donde se puede experimentar en nueve universos. Tan solo tiene que demostrar que quiere superar el reto.

Aaron - From Store Manager to Retail trainer

If you have a track record of proven performance, if you’re hungry to learn and to improve, then you should raise your hand.  I took that seriously and I thought “I think he’s talking to me”.  

***

My name is Aaron.

I started my career at Louis Vuitton in November of 2010, so a week before Thanksgiving, as the store manager for the shops at the Bravern in Seattle, Washington.

It was a smaller intimate team, I was one of seven and really, really enjoyed delving into Louis Vuitton.  It’s something the magic that you feel when you first start working there but I got to experience a lot in those first three years.

I remember we had a sales meeting in San Francisco in 2013, and we had a general session, and one of the store managers stood up and ask about mobility. Mr. Burke said, “I hear what you’re saying sometimes you will have to move away from your friends and your family to grow yourself and stretch yourself. (…) If you have a track record of proven performance, if you’re hungry to learn and to improve, then you should raise your hand.”  I took that seriously and I thought “I think he’s talking to me”.  I went home, and I raise my hand and through conversations and some interviewing I took a position in San Francisco as the team manager for leather goods and accessories.

I was in San Francisco for about two years, and then I had an opportunity to come to the corporate side.  I always felt that as a store manager we train and we coach on the daily basis, but I thought it would be interesting to focus that energy full time as a retail learning manager, so I audition for the position and I got the job and I moved again to Los Angeles.  I keep making jokes at this rate I’m going to – if I keep moving south I’m going to be in Mexico, I’m going to keep moving further down.  I’m very happy in LA and so I’ve been the retail learning manager in base out of LA for the west coast since 2015.

The stores are such a vibrant fast fanatic places and to understand the business right there in the frontlines with our clients, with our store teams gave me tremendous insight when it comes to being a retail learning manager.  Is the training relevant? Will this work?  How will this scale?  

Things happen, and sometimes I have to correct or pivot it different way to make sure that the learning is really happening.

There’s a lot of magic when it comes to training, there’s that sugar high that you get, and it will wear off.

I love unlocking potential through facilitation, I love it when the light bulbs go on and people see how they can go further with something.

Aaron, Senior Retail Learning Manager

If you have a track record of proven performance, if you’re hungry to learn and to improve, then you should raise your hand.  I took that seriously and I thought “I think he’s talking to me”.  

***

My name is Aaron.

I started my career at Louis Vuitton in November of 2010, so a week before Thanksgiving, as the store manager for the shops at the Bravern in Seattle, Washington.

It was a smaller intimate team, I was one of seven and really, really enjoyed delving into Louis Vuitton.  It’s something the magic that you feel when you first start working there but I got to experience a lot in those first three years.

I remember we had a sales meeting in San Francisco in 2013, and we had a general session, and one of the store managers stood up and ask about mobility. Mr. Burke said, “I hear what you’re saying sometimes you will have to move away from your friends and your family to grow yourself and stretch yourself. (…) If you have a track record of proven performance, if you’re hungry to learn and to improve, then you should raise your hand.”  I took that seriously and I thought “I think he’s talking to me”.  I went home, and I raise my hand and through conversations and some interviewing I took a position in San Francisco as the team manager for leather goods and accessories.

I was in San Francisco for about two years, and then I had an opportunity to come to the corporate side.  I always felt that as a store manager we train and we coach on the daily basis, but I thought it would be interesting to focus that energy full time as a retail learning manager, so I audition for the position and I got the job and I moved again to Los Angeles.  I keep making jokes at this rate I’m going to – if I keep moving south I’m going to be in Mexico, I’m going to keep moving further down.  I’m very happy in LA and so I’ve been the retail learning manager in base out of LA for the west coast since 2015.

The stores are such a vibrant fast fanatic places and to understand the business right there in the frontlines with our clients, with our store teams gave me tremendous insight when it comes to being a retail learning manager.  Is the training relevant? Will this work?  How will this scale?  

Things happen, and sometimes I have to correct or pivot it different way to make sure that the learning is really happening.

There’s a lot of magic when it comes to training, there’s that sugar high that you get, and it will wear off.

I love unlocking potential through facilitation, I love it when the light bulbs go on and people see how they can go further with something.

Aaron, Senior Retail Learning Manager

«Si ha demostrado eficiencia, si le gusta aprender y progresar, debería levantar la mano». Me lo tomé en serio y me dije: «Creo que me está hablando a mí».  

***

Me llamo Aaron. Empecé mi carrera profesional en Louis Vuitton en noviembre de 2010, una semana antes del Día de Acción de Gracias, como responsable de tienda en The Shops at the Bravern (Seattle).

Era un equipo pequeño de solo siete personas y me encantó sumergirme en el universo de Louis Vuitton. Sientes algo mágico cuando empiezas a trabajar en la Maison… En los tres primeros años, pude experimentar muchas cosas. Recuerdo una reunión comercial en San Francisco en 2013. Teníamos una sesión general y uno de los responsables de tienda se levantó para preguntar sobre la movilidad. El señor Burke le respondió: «Entiendo lo que me dice. Tendrá que alejarse tal vez de sus amigos y familiares para evolucionar y ampliar sus horizontes (…). Si ha demostrado eficiencia, si le gusta aprender y progresar, debería levantar la mano». Me lo tomé en serio y me dije: «Creo que me está hablando a mí». Volví a casa a Seattle, levanté la mano y, tras algunas conversaciones y entrevistas, acepté un puesto en San Francisco como responsable de equipo para los artículos de marroquinería y complementos.

Estuve unos dos años en San Francisco y después pasé a Corporación. Siempre he pensado que, como responsable de tienda, estábamos formando y asesorando día a día, pero me parecía interesante concentrar esta energía en la formación en retail. Me presenté para ser responsable de formación, lo conseguí y me volví a mudar, esta vez a Los Ángeles. Me gusta bromear y decir que, si sigo a este ritmo mudándome hacia el sur, ¡voy a acabar en México! Estoy muy a gusto como responsable de formación retail en Los Ángeles y para la Costa Oeste desde 2015.

Las tiendas son fantásticas y dinámicas. Comprender cómo funciona este oficio con nuestros clientes y nuestros equipos in situ me ha aportado conocimientos excepcionales. ¿La formación es pertinente? ¿Va a funcionar? ¿Cómo va a evolucionar?

Las cosas pasan y, a veces, tengo que corregir o actuar de forma diferente para asegurarme de que se aprende.

En materia de formación, la parte de magia es importante, con ese subidón de adrenalina que brota de repente y se desvanece después.

Me gusta explotar el potencial de cada uno por medio de actividades. Me gusta cuando surge la luz y la gente entiende cómo llegar más lejos.

Aaron, responsable sénior Formación Retail

Rebecca - From a part-time job to a whole career

I feel as though all these experiences have really made me who I am.  They've built on each other.

***

My name is Rebecca.

I started my career 15 years ago in Columbus, Ohio. I started out as a client advisor for the store there part-time.

I was kind of the weekend closer person because I was in school for full-time during the week.  It was a great experience because when I was there, I had all those moments of high traffic clienteling coming in.  I was able to build a lot of strong relationships.  I think that's when I first realized what luxury was.

From Colombus, I've held a few different roles.  I think my next major city I went to was Chicago.  Then a few years after Chicago, I made my way up to New York.

When I moved to New York for Vuitton, I actually came in as a Team Universe Manager for a men's store.  I opened the first men's store we had here in North America. That was amazing.  

I think always when I do mobility and I changed roles that the first three months are a little challenging. It's very exciting as much as it can be a bit uncomfortable to start over or to move to a city.  For example, when I moved to Chicago, I knew no one.  I just picked up and moved from Ohio to Chicago for this new experience.  Not only was I learning the ins and outs of a new store, a new team, but then I was also really learning my new life. I feel now as change comes, whether it's within my personal or my professional life, I'm usually pretty receptive.  

I managed a project that we worked on the collaboration with Supreme.  From a merchandising standpoint, I was the lead of the project.

We were quite transparent on things.  Because we did this collaboration with an outside streetwear brand, we had to be more agile.  Everything was a bit top secret until the last moment.  It made it very, very fun.  It was definitely something that I will never forget.

I've really tried to work hard on taking advantage of every moment, not only whether it's having fun in a team building situation, or staying very late nights in a buying session while we're in Paris, or working with a VIC client. I feel as though all these experiences have really made me who I am.  They've built on each other.

I think sometimes when we think about mobility, and when we hear about mobility with outside companies, it's very fast moving.  Mobility happens in these companies within a year, within eight months, within two years maximum.  That's not always the case in Vuitton.  I actually appreciate that because I think we get to learn our roles much better. I feel very lucky because I have retail experience for 11 years I was in store.  Now, I've also had corporate experience through merchandising, where I get to work with many different teams. 

It's a very unique and diverse role that I'm now in that I feel as though it could take me anywhere.  I can't say what my next step will be, but I'm sure it will be equally as exciting to what I've experienced so far.

Rebecca, Merchandising Manager

I feel as though all these experiences have really made me who I am.  They've built on each other.

***

My name is Rebecca.

I started my career 15 years ago in Columbus, Ohio. I started out as a client advisor for the store there part-time.

I was kind of the weekend closer person because I was in school for full-time during the week.  It was a great experience because when I was there, I had all those moments of high traffic clienteling coming in.  I was able to build a lot of strong relationships.  I think that's when I first realized what luxury was.

From Colombus, I've held a few different roles.  I think my next major city I went to was Chicago.  Then a few years after Chicago, I made my way up to New York.

When I moved to New York for Vuitton, I actually came in as a Team Universe Manager for a men's store.  I opened the first men's store we had here in North America. That was amazing.  

I think always when I do mobility and I changed roles that the first three months are a little challenging. It's very exciting as much as it can be a bit uncomfortable to start over or to move to a city.  For example, when I moved to Chicago, I knew no one.  I just picked up and moved from Ohio to Chicago for this new experience.  Not only was I learning the ins and outs of a new store, a new team, but then I was also really learning my new life. I feel now as change comes, whether it's within my personal or my professional life, I'm usually pretty receptive.  

I managed a project that we worked on the collaboration with Supreme.  From a merchandising standpoint, I was the lead of the project.

We were quite transparent on things.  Because we did this collaboration with an outside streetwear brand, we had to be more agile.  Everything was a bit top secret until the last moment.  It made it very, very fun.  It was definitely something that I will never forget.

I've really tried to work hard on taking advantage of every moment, not only whether it's having fun in a team building situation, or staying very late nights in a buying session while we're in Paris, or working with a VIC client. I feel as though all these experiences have really made me who I am.  They've built on each other.

I think sometimes when we think about mobility, and when we hear about mobility with outside companies, it's very fast moving.  Mobility happens in these companies within a year, within eight months, within two years maximum.  That's not always the case in Vuitton.  I actually appreciate that because I think we get to learn our roles much better. I feel very lucky because I have retail experience for 11 years I was in store.  Now, I've also had corporate experience through merchandising, where I get to work with many different teams. 

It's a very unique and diverse role that I'm now in that I feel as though it could take me anywhere.  I can't say what my next step will be, but I'm sure it will be equally as exciting to what I've experienced so far.

Rebecca, Merchandising Manager

Tengo la impresión de que todas estas experiencias han forjado quién soy actualmente, se han ido completando paulatinamente.

***

Me llamo Rebecca. Empecé mi carrera profesional hace 15 años en Columbus (Ohio), como asesora de ventas a tiempo parcial.

Trabajaba los fines de semana porque estudiaba durante la semana. Fue una experiencia excelente porque en tienda vivía los períodos de gran afluencia. Pude estrechar y forjar relaciones con los clientes y fue en ese momento cuando comprendí por primera vez qué era el lujo.

Después de Columbus, desempeñé diferentes puestos. Estuve unos años en Chicago y después ascendí hasta llegar a Nueva York.

Cuando me mudé a Nueva York por Louis Vuitton, llegué como responsable de equipo Universo en una tienda de hombre. Abrí la primera tienda de hombre en Norteamérica. Fue algo increíble. 

Los primeros tres meses siempre son complicados. Supongo que es normal cuando te trasladas y cambias de misión. Aun así, es apasionante tener que volver a empezar y mudarte a otra ciudad. Cuando me mudé a Chicago, no conocía a nadie. Cogí mis cosas y me fui de Ohio para empezar una nueva aventura. No solo aprendí los pormenores de una nueva tienda y un nuevo equipo, sino que también descubrí mi nueva vida. Actualmente, cuando se presenta un cambio en mi vida personal o profesional, soy bastante receptiva.

Coordiné un proyecto en el que trabajábamos en colaboración con Supreme. Desde el punto de vista de Merchandising, lo dirigía yo.

Éramos bastante transparentes. Teniendo en cuenta que estábamos colaborando con una marca externa de moda urbana, teníamos que ser más ágiles. Como todo fue confidencial hasta el último momento, la situación era bastante divertida. Fue una experiencia que nunca olvidaré.

Me esforcé en trabajar mucho para disfrutar de cada instante, tanto al divertirme en modo «team building» como de quedarme hasta tarde para una sesión de compras cuando estábamos en París, o incluso para trabajar con un cliente VIP. Tengo la impresión de que todas estas experiencias han forjado quién soy actualmente, se han ido completando paulatinamente.

Cuando oímos hablar de movilidad en otras empresas, da la sensación de que son procesos muy rápidos. En esas empresas, la movilidad se plasma en un plazo de un año, ocho meses o dos años como máximo. No siempre es así en Louis Vuitton y eso me gusta, porque aprendemos mejor nuestro trabajo de esta forma. Me siento feliz de haber vivido once años en tienda. Hoy día, también cuento con un bagaje corporativo gracias a merchandising, donde trabajo con muchos equipos diferentes.

En la actualidad, desempeño un trabajo verdaderamente único y variado que me puede llevar a cualquier parte. No sé cuál será mi siguiente etapa, pero estoy convencida de que será igual de apasionante de las que he vivido hasta ahora.

Rebecca, responsable de Merchandising

Guillaume - From product development to Retail

You could say that I’m living proof of the opportunities offered by geographic and job mobility.

***

My name is Guillaume, I’m 37 years old, and I’ve been working at Louis Vuitton for the last 10 years. I’m currently working in the Retail Support team. In terms of experience, I learned a great deal as a student in the USA for eight years when I was younger, and that will continue to be something of a common strand running through my career.

I was trained as an engineer; an industrial engineer. I began my career in the automotive industry. I spent four years in a vehicle production plant. Then I returned to Paris as a strategy consultant. And in 2008, I joined the Louis Vuitton Product Development team. Since then, I’ve had a string of different jobs within Product Development. My wife and I had a plan to return to the USA as a family, and she had an opportunity to do that. When I talked it through with Louis Vuitton, we agreed that it offered a fantastic opportunity for me to explore the world of Retail and contribute an engineering perspective to the analytical processes involved in Retail. So I began that process as Operations Manager in the Chicago store. I spent three years in that job. 

At the time I arrived there, the products I’d help to develop were just arriving in store. And I recall that I once had a customer who asked me to sign a business card so that he could put it in his bag, because it was one of those that I’d helped to develop. From his point of view, I was the Marc Jacobs of that bag. I told him that I couldn’t, because I was just part of the product development team involved in making the dream a reality. But for him, it was important. He wanted me to sign his card.

And then, still in Chicago, I had the opportunity to take over as Store Manager, where I had a 360° overview of Retail for another three years. I’ve also worked on an assignment in Brazil. So I’ve worked for Louis Vuitton in three different countries. And more recently, I’ve come back to Paris to take up a role in Head Office.

There’s no doubt that the thing I’m most proud of is the time I spent as a Store Manager, which gave me the opportunity to develop my teams at the same time as developing the business. We grew very quickly and hired a lot of people. And that really gives you a strong feeling of building something worthwhile and substantial. It also gave me the opportunity to develop my own skills, and I found the experience absolutely unique and extremely fulfilling.

Louis Vuitton is a Maison in which we are given the resources we need to succeed the moment we want the opportunity to do so, and that makes you feel like anything is possible.

Guillaume, Retail Support Manager

You could say that I’m living proof of the opportunities offered by geographic and job mobility.

***

My name is Guillaume, I’m 37 years old, and I’ve been working at Louis Vuitton for the last 10 years. I’m currently working in the Retail Support team. In terms of experience, I learned a great deal as a student in the USA for eight years when I was younger, and that will continue to be something of a common strand running through my career.

I was trained as an engineer; an industrial engineer. I began my career in the automotive industry. I spent four years in a vehicle production plant. Then I returned to Paris as a strategy consultant. And in 2008, I joined the Louis Vuitton Product Development team. Since then, I’ve had a string of different jobs within Product Development. My wife and I had a plan to return to the USA as a family, and she had an opportunity to do that. When I talked it through with Louis Vuitton, we agreed that it offered a fantastic opportunity for me to explore the world of Retail and contribute an engineering perspective to the analytical processes involved in Retail. So I began that process as Operations Manager in the Chicago store. I spent three years in that job. 

At the time I arrived there, the products I’d help to develop were just arriving in store. And I recall that I once had a customer who asked me to sign a business card so that he could put it in his bag, because it was one of those that I’d helped to develop. From his point of view, I was the Marc Jacobs of that bag. I told him that I couldn’t, because I was just part of the product development team involved in making the dream a reality. But for him, it was important. He wanted me to sign his card.

And then, still in Chicago, I had the opportunity to take over as Store Manager, where I had a 360° overview of Retail for another three years. I’ve also worked on an assignment in Brazil. So I’ve worked for Louis Vuitton in three different countries. And more recently, I’ve come back to Paris to take up a role in Head Office.

There’s no doubt that the thing I’m most proud of is the time I spent as a Store Manager, which gave me the opportunity to develop my teams at the same time as developing the business. We grew very quickly and hired a lot of people. And that really gives you a strong feeling of building something worthwhile and substantial. It also gave me the opportunity to develop my own skills, and I found the experience absolutely unique and extremely fulfilling.

Louis Vuitton is a Maison in which we are given the resources we need to succeed the moment we want the opportunity to do so, and that makes you feel like anything is possible.

Guillaume, Retail Support Manager

Soy una prueba de que la movilidad es posible, tanto geográfica como funcional.

***

Me llamo Guillaume, tengo 37 años y trabajo en Louis Vuitton desde hace diez años. Actualmente, formo parte del equipo de Retail Support. En cuanto a mi experiencia, los ocho años que pasé de joven en Estados Unidos durante mis estudios marcaron el hilo conductor de toda mi trayectoria profesional. 

Soy ingeniero industrial de formación y empecé mi carrera profesional en la industria del automóvil. Estuve cuatro años en una planta de producción. Cuando volví a París, fui asesor en estrategia. En 2008, entré a trabajar en Louis Vuitton en el departamento de Desarrollo de Producto, donde pasé por diferentes puestos. Tenía un proyecto de familia con mi esposa para irnos a Estados Unidos y ella también tuvo una oportunidad por su lado. Cuando comenté la situación con Louis Vuitton, pensamos que sería una fantástica oportunidad para que pudiese descubrir el Retail y aportar mi lado analítico, una visión de ingeniero en el Retail. Empecé como gerente de operaciones en la tienda de Chicago. Estuve tres años con ese mismo cargo. 

Cuando llegué, los productos que había desarrollado estaban llegando a tienda. Recuerdo a un cliente que me pidió que le firmase una tarjeta de visita para meterla en su bolso, porque era un modelo en cuyo desarrollo había trabajado. Este señor me consideraba el Marc Jacobs del bolso. Le dije que no, que solo me había encargado de la parte de desarrollo de producto, de transformar el sueño en realidad, pero para él era importante. Quería que le firmase la tarjeta de visita.

Después, pasé a ser responsable de una tienda en Chicago, donde tuve una visión del Retail a 360° durante otros tres años. También estuve en una misión en Brasil. Así pues, estuve en tres países diferentes con Louis Vuitton. Más recientemente, volví a París para trabajar en la central.

Me siento muy orgulloso sobre todo por el puesto de responsable de tienda, porque me ha dado la oportunidad de desarrollar a mis equipos y el propio negocio. Estábamos creciendo mucho y contratábamos a mucha gente. Sin duda alguna, tenía la sensación de estar construyendo algo muy grande. Por mi parte, también me ha permitido desarrollarme a mí mismo, por eso ha sido una experiencia realmente única y muy enriquecedora.

Si realmente quieres, Louis Vuitton es una Maison que te proporciona los medios para alcanzar tus objetivos y hacer realidad tus sueños.

Guillaume, Retail Support Manager

Hacia otros horizontes

Una Maison. En un gran ecosistema del lujo. Más de 60 países por explorar. En taller, en tienda, en almacén… cada universo permite exportar nuestro talento por todo el mundo.

De Hong Kong a París

If you have a dream, you know what you are looking for, you have determination, you work hard, I think you can do it also.

***

My name is Mary, I’m from Hong Kong. I joined Louis Vuitton one year ago, and I have worked for LVMH Group for almost eleven years.

I started my career as an HR intern in the LVMH holding corporate office in Hong Kong and I was taking care of the training function in the holding office.

Then after working there for six years, I had the mobility to move to the LVMH Watches and Jewelry Division, taking care of the watches and jewelry brand. And during that moment, my main function was HR recruitment and Training.

Actually, after working for the LVMH Watches and Jewelry Division, I left my job for a while to join my husband – my husband is French –, to join him here and also to really learn French intensively. I spent four months in the Alliance Française in Paris to learn French. It was very intensive, it was like five or six hours per day. And after this learning experience, I actually had a very valuable chance to work for FRED in place Vendôme as a client advisor. And I had the experience to work in rue de la Paix and in Printemps, these three stores to really talk to our clients, to understand the culture, to understand the language. It was a very valuable opportunity.

And then, I take a temporary mission in Hong Kong as a temporary training manager.

I sell with the team, I inspire them with my experience. And I was so happy that I can give my knowledge back to the team and share what I have done.

Then I realized that training is my passion. Learning is my passion, helping others. Instead of doing something individual. And then I came back to Paris and I took this position for one year as international retail learning manager for watches and jewelry.

It’s fantastic. I had the chance to meet people from different countries. In one training session, I can have Japanese, Chinese, Hong Kong people, English people, French people, Italian, Americans, mix of people. And they are from different cultural backgrounds, very different personalities.

They just come to me and say: “I cannot imagine how you overcome the difficulties and how determined you are. I cannot imagine that you can work as a client advisor and suddenly you go to Paris headquarter and you are Asian.” I just say to them that if you have a dream, you know what you are looking for, you have determination, you work hard, I think you can do it also.

***

In the future, for my career development, I think I will keep looking for new challenges in LVMH Group or in Louis Vuitton because it’s such an exciting luxury group. We constantly improve to be the number one and we stay as the number one because we strive for the best. And I’m so proud being part of LVMH and Louis Vuitton.

Mary, International Retail Training Manager Watches & Jewelry, Connected Objects at Louis Vuitton

If you have a dream, you know what you are looking for, you have determination, you work hard, I think you can do it also.

***

My name is Mary, I’m from Hong Kong. I joined Louis Vuitton one year ago, and I have worked for LVMH Group for almost eleven years.

I started my career as an HR intern in the LVMH holding corporate office in Hong Kong and I was taking care of the training function in the holding office.

Then after working there for six years, I had the mobility to move to the LVMH Watches and Jewelry Division, taking care of the watches and jewelry brand. And during that moment, my main function was HR recruitment and Training.

Actually, after working for the LVMH Watches and Jewelry Division, I left my job for a while to join my husband – my husband is French –, to join him here and also to really learn French intensively. I spent four months in the Alliance Française in Paris to learn French. It was very intensive, it was like five or six hours per day. And after this learning experience, I actually had a very valuable chance to work for FRED in place Vendôme as a client advisor. And I had the experience to work in rue de la Paix and in Printemps, these three stores to really talk to our clients, to understand the culture, to understand the language. It was a very valuable opportunity.

And then, I take a temporary mission in Hong Kong as a temporary training manager.

I sell with the team, I inspire them with my experience. And I was so happy that I can give my knowledge back to the team and share what I have done.

Then I realized that training is my passion. Learning is my passion, helping others. Instead of doing something individual. And then I came back to Paris and I took this position for one year as international retail learning manager for watches and jewelry.

It’s fantastic. I had the chance to meet people from different countries. In one training session, I can have Japanese, Chinese, Hong Kong people, English people, French people, Italian, Americans, mix of people. And they are from different cultural backgrounds, very different personalities.

They just come to me and say: “I cannot imagine how you overcome the difficulties and how determined you are. I cannot imagine that you can work as a client advisor and suddenly you go to Paris headquarter and you are Asian.” I just say to them that if you have a dream, you know what you are looking for, you have determination, you work hard, I think you can do it also.

***

In the future, for my career development, I think I will keep looking for new challenges in LVMH Group or in Louis Vuitton because it’s such an exciting luxury group. We constantly improve to be the number one and we stay as the number one because we strive for the best. And I’m so proud being part of LVMH and Louis Vuitton.

Mary, International Retail Training Manager Watches & Jewelry, Connected Objects at Louis Vuitton

Me llamo Mary y soy de Hong Kong. Llegué a Louis Vuitton el año pasado, pero llevo casi 11 años en el Grupo LVMH.

Empecé mi carrera profesional con unas prácticas en RR. HH. en la sede de LVMH en Asia, Hong Kong, y después me encargué de la formación en esa sede. 

Al cabo de seis años, tuve la oportunidad de pasar a la división de Relojería y Joyería de LVMH para ocuparme de las marcas de relojes y joyas. Durante este período, mi función principal consistía en la formación y la contratación.

A continuación, dejé mi trabajo durante un tiempo para estar con mi marido, que es francés, para estar con él aquí y aprender francés de manera intensiva. Estuve cuatro meses en la Alianza Francesa de París para aprender el idioma. Fue muy intenso porque las clases duraban entre cinco y seis horas al día. Tras esta experiencia, tuve la gran suerte de poder trabajar como asesora comercial para Fred en Place Vendôme. También adquirí otras experiencias trabajando en Rue de la Paix y en Printemps. En estas tres tiendas, podía hablar con los clientes para comprender la cultura y la lengua francesas. Fue una oportunidad muy enriquecedora. 

Después, acepté una misión en Hong Kong como responsable de formación.

Trabajaba en la venta con el equipo y me inspiraba en mi experiencia. Me sentía muy feliz de poder transmitir mis conocimientos y compartir lo que había hecho.

Me di cuenta de que la formación era mi verdadera pasión. Enseñar y ayudar a los demás es mi pasión, más que hacer algo de manera individual. Volví a París y, hace un año, acepté el puesto de responsable de formación Retail internacional en Relojería y Joyería. 

Fue fantástico. En una misma sesión de formación, me encontré con gente de diferentes países: japoneses, chinos, hongkoneses, ingleses, franceses, italianos, estadounidenses… una mezcla muy cosmopolita. Todos provienen de culturas diferentes y tienen personalidades muy diferentes también.

Algunos me dicen: «No me puedo imaginar cómo es capaz de superar las dificultades ni hasta qué punto es usted determinada. No soy capaz de imaginar que haya trabajado como asesora comercial y, de pronto, haya llegado a la central de París. Además, es usted asiática».  A lo que les respondo: «Basta con tener un sueño y saber lo que se busca, ser una persona determinada y esforzarse en su trabajo para poder conseguirlo».

***

En cuanto a mi evolución profesional en el futuro, creo que seguiré buscando nuevos retos en el grupo LVMH o Louis Vuitton, porque es una empresa apasionante en el mundo del lujo. Mejoramos constantemente para ser el número uno y lo seguimos siendo porque aspiramos siempre a lo mejor. Me siento orgullosa de formar parte de LVMH y de Louis Vuitton.

Mary, responsable de formación Retail Internacional Relojería y Joyería, Objetos conectados Louis Vuitton

De Chengdu a París

My career path really reflects the core personality of Louis Vuitton as a company. It's a magical journey that I never imagined possible at the beginning.

***

Florent. I’m Chinese by nationality.

I’ve been working at Louis Vuitton for nearly 9 years, and my current job is my sixth with the company. I’ve developed a great deal in that time, and that process is ongoing; I’ve never been bored here.

My career with Louis Vuitton began in a city of central China called Chengdu. I was Assistant Store Manager there. After Chengdu, I moved to northern China and a city called Dalian. There, I was involved in every aspect of Leather Goods in a much bigger store. After two years in Dalian, I went to Shanghai as a store manager. It was what we call a ‘global store’. These are stores that stock all Louis Vuitton offerings, from leather goods through to ready to wear.

After five years of in-store life, I joined the China Head Office, where I ran a special orders and hard sided products project for all of China for a year and a half.

It was at that point that I applied for mobility. I could see more opportunities to develop this business at Head Office level. At that time, there was a vacancy in central clienteling, which is all to do with private client relationships with all the Maison’s most important clients, and all about Fashion Shows, Cruises, high jewelry, high watch events, and more… I said to myself: “Here’s another challenge for me”. So when it was offered, I accepted it. I’ve been in Paris ever since... I think two and a half years already.

When I arrived here, I had to work with people of all nationalities, clients from all over the world and all the regional teams.

So for around a year, I worked as a member of the Client & Development team here at Pont Neuf. I was then offered the position of Writer Marketing focusing on exotics and hard sided travel products. It was my dream to work in this area, so I said ‘yes’ immediately.

My career path really reflects the core personality of Louis Vuitton as a company. It's a magical voyage that I never imagined possible at the beginning. I’m a traveler at heart, and I move around a lot. Even in my current job, I travel a great deal to meet the teams and  encounter different cultures, clients, etc. This is really an amazing journey.

Florent, Head of Retail Marketing - Exotics and Hard Sided

My career path really reflects the core personality of Louis Vuitton as a company. It's a magical journey that I never imagined possible at the beginning.

***

Florent. I’m Chinese by nationality.

I’ve been working at Louis Vuitton for nearly 9 years, and my current job is my sixth with the company. I’ve developed a great deal in that time, and that process is ongoing; I’ve never been bored here.

My career with Louis Vuitton began in a city of central China called Chengdu. I was Assistant Store Manager there. After Chengdu, I moved to northern China and a city called Dalian. There, I was involved in every aspect of Leather Goods in a much bigger store. After two years in Dalian, I went to Shanghai as a store manager. It was what we call a ‘global store’. These are stores that stock all Louis Vuitton offerings, from leather goods through to ready to wear.

After five years of in-store life, I joined the China Head Office, where I ran a special orders and hard sided products project for all of China for a year and a half.

It was at that point that I applied for mobility. I could see more opportunities to develop this business at Head Office level. At that time, there was a vacancy in central clienteling, which is all to do with private client relationships with all the Maison’s most important clients, and all about Fashion Shows, Cruises, high jewelry, high watch events, and more… I said to myself: “Here’s another challenge for me”. So when it was offered, I accepted it. I’ve been in Paris ever since... I think two and a half years already.

When I arrived here, I had to work with people of all nationalities, clients from all over the world and all the regional teams.

So for around a year, I worked as a member of the Client & Development team here at Pont Neuf. I was then offered the position of Writer Marketing focusing on exotics and hard sided travel products. It was my dream to work in this area, so I said ‘yes’ immediately.

My career path really reflects the core personality of Louis Vuitton as a company. It's a magical voyage that I never imagined possible at the beginning. I’m a traveler at heart, and I move around a lot. Even in my current job, I travel a great deal to meet the teams and  encounter different cultures, clients, etc. This is really an amazing journey.

Florent, Head of Retail Marketing - Exotics and Hard Sided

Mi trayectoria se corresponde exactamente a la esencia de Louis Vuitton. Un viaje mágico como el que nunca me pude imaginar al principio de todo.

***

Soy Florent y tengo nacionalidad china. 

Hace casi nueve años que trabajo en Louis Vuitton. Llevo seis puestos diferentes desde entonces. He evolucionado mucho y lo sigo haciendo con la empresa. No me aburro nunca.

Empecé en Louis Vuitton en una ciudad en medio de China que se llama Chengdú. Era Assistant Store Manager. De allí, me fui a la ciudad de Dalian, en el norte de China, para encargarme de la marroquinería en una tienda más grande. Tras dos años en Dalian, me fui a Shanghái para encargarme de esas tiendas que llamamos «global stores». Son tiendas que venden todos los productos de Louis Vuitton, desde marroquinería hasta moda. 

Tras cinco años en esa tienda, fui a trabajar a la sede de China para ocuparme de un proyecto de pedidos especiales y rígidos para toda China durante año y medio.

A continuación, solicité un traslado. En mi opinión, hay más oportunidades de desarrollar este sector en la central. Al mismo tiempo, había una vacante en clienteling central para todo lo relacionado con relación privada con el cliente, que se encarga de todos los grandes clientes de la Maison, todo lo relacionado con desfiles, las colecciones Crucero, la alta joyería, los eventos de relojería… Me dije: «Este es otro reto para mí» y acepté el puesto. Me fui a París, hace ya unos dos años y medio. 

Cuando llegué a París, tenía que trabajar con todas las nacionalidades, con clientes del mundo entero y equipos de todas las zonas.

Durante un año, más o menos, estuve en el equipo de Cliente & Desarrollo aquí en Pont Neuf. Después, me propusieron el puesto de redactor de márquetin centrado en rígidos de productos exóticos y Objetos Nómadas. Trabajar en este ámbito era mi sueño, por eso no lo dudé ni un momento. 

Mi trayectoria corresponde exactamente a la esencia de Louis Vuitton. Un viaje mágico como el que nunca me imaginé al principio de todo. Tengo el alma nómada, me muevo mucho. Incluso con mi actual trabajo, viajo mucho para descubrir a diferentes equipos, diferentes culturas y clientes. Es un viaje formidable.

Florent, Head of Retail Marketing – Exotics and Hard Sided

De París a Milán a New York

I was quietly getting on with opening boxes, when I got a phone call and someone said to me: “Don’t empty all your boxes just yet: you might need to repack them quickly because an opportunity’s come up in New York. Are you interested?”

***

I’m Jeremy. I’m 34 years old. I’m an engineer by training, and I currently work in the supply chain. I’ve been with Louis Vuitton since 2008. Actually, I started even earlier than that with an internship in 2005, so I have a very long history with the Maison. I joined as a member of the Flow Management team that acts as an interface with the workshops.

Even then, I had the opportunity to work with our subcontractors in Italy. So there was a little traveling to do, which was rather unusual for an internship, as was the fairly high level of responsibility. It really made me want to find out more about Louis Vuitton. That’s how I came to join the company under a permanent contract of employment at the beginning of 2008 as a Distribution Planner with responsibility for store stock levels and supplies.

At that time, most of my work was focused on Italy and the Middle East. So I had the opportunity to get involved with the Southern European adventure as a member of the team that began the adventure in Milan. We didn’t even have an office to begin with. We were a small team working in temporary offices. And then after that, we grew to five to six to ten to fifteen… until we ended up with around fifty people… The result was a mix with incredible energy. It really was an amazing two-year experience.

At the end of this Southern European experience, I was seconded to a special project that involved setting up a warehouse in Dubai to supply all our Middle Eastern markets. That again was a new discovery. And a very different environment than in Milan. As a result, I spent six months in Dubai.

Once the warehouse was up and running, I opted to come back to Paris. I wanted to try something other than the supply chain. Having  gained some experience of life in the workshops, and a lot more about supplying our stores, I wanted to see the final link in the chain. I wanted to see how it all came together in the store. So I began that process as a Sales Manager in the Champs Élysée store. But that didn’t last very long, because soon after I started, I was offered a new supply chain opportunity based in New York.

I remember that day very well: it was a Wednesday, a Wednesday off because I was working in the store at the time. I was quietly getting on with opening boxes, when I got a phone call and someone said to me: “Don’t empty all your boxes just yet: you might need to repack them quickly because an opportunity’s come up in New York. Are you interested?” I was interested, obviously. I was really enjoying what I was doing in the Champs-Élysées store, but New York spoke to me even more strongly. So I repacked my boxes and we set off a few months later for New York.

I then had responsibility for the entire leather goods and accessories supply chain, partly forecasting sales, and partly looking after distribution. There was also a new part to the job: management, because I had to build my own team. Once again, I was dealing with very different cultures, which is not something I really expected. I had expected it in Dubai. But I had no idea about New York. It’s easy to think that you know somewhere just because you see it every day on TV and in all the movies. But the reality is that American culture is very different from our Latin culture in France. So I had plenty to learn there as well. I absolutely loved the experience, which lasted for five years altogether. I didn’t even notice the time passing. And  for the last year and a half, I’ve been back in Paris working in the central supply chain. I now head up distribution.

I see mobility as a mix of many different ingredients: the first is a personal predisposition to take up these opportunities - you have to have that to cope with the logistics alone; you have to be ready for the realization that in two or three months’ time you’ll be on the other side of the world.  Most importantly, you have to want it, have an inquisitive nature and the right mindset. And  underlying all of that, you also need the opportunities to be there in front of you. It’s the HR and management teams that make sure that potential candidates know about these opportunities, at least that’s the way it’s always been for me. It’s not something that you set out to do from the start. It's more about the opportunities presented to you, and I’ve always seized on them the moment they’ve been offered.

Jeremy, Demand Sizing & Distribution Manager

I was quietly getting on with opening boxes, when I got a phone call and someone said to me: “Don’t empty all your boxes just yet: you might need to repack them quickly because an opportunity’s come up in New York. Are you interested?”

***

I’m Jeremy. I’m 34 years old. I’m an engineer by training, and I currently work in the supply chain. I’ve been with Louis Vuitton since 2008. Actually, I started even earlier than that with an internship in 2005, so I have a very long history with the Maison. I joined as a member of the Flow Management team that acts as an interface with the workshops.

Even then, I had the opportunity to work with our subcontractors in Italy. So there was a little traveling to do, which was rather unusual for an internship, as was the fairly high level of responsibility. It really made me want to find out more about Louis Vuitton. That’s how I came to join the company under a permanent contract of employment at the beginning of 2008 as a Distribution Planner with responsibility for store stock levels and supplies.

At that time, most of my work was focused on Italy and the Middle East. So I had the opportunity to get involved with the Southern European adventure as a member of the team that began the adventure in Milan. We didn’t even have an office to begin with. We were a small team working in temporary offices. And then after that, we grew to five to six to ten to fifteen… until we ended up with around fifty people… The result was a mix with incredible energy. It really was an amazing two-year experience.

At the end of this Southern European experience, I was seconded to a special project that involved setting up a warehouse in Dubai to supply all our Middle Eastern markets. That again was a new discovery. And a very different environment than in Milan. As a result, I spent six months in Dubai.

Once the warehouse was up and running, I opted to come back to Paris. I wanted to try something other than the supply chain. Having  gained some experience of life in the workshops, and a lot more about supplying our stores, I wanted to see the final link in the chain. I wanted to see how it all came together in the store. So I began that process as a Sales Manager in the Champs Élysée store. But that didn’t last very long, because soon after I started, I was offered a new supply chain opportunity based in New York.

I remember that day very well: it was a Wednesday, a Wednesday off because I was working in the store at the time. I was quietly getting on with opening boxes, when I got a phone call and someone said to me: “Don’t empty all your boxes just yet: you might need to repack them quickly because an opportunity’s come up in New York. Are you interested?” I was interested, obviously. I was really enjoying what I was doing in the Champs-Élysées store, but New York spoke to me even more strongly. So I repacked my boxes and we set off a few months later for New York.

I then had responsibility for the entire leather goods and accessories supply chain, partly forecasting sales, and partly looking after distribution. There was also a new part to the job: management, because I had to build my own team. Once again, I was dealing with very different cultures, which is not something I really expected. I had expected it in Dubai. But I had no idea about New York. It’s easy to think that you know somewhere just because you see it every day on TV and in all the movies. But the reality is that American culture is very different from our Latin culture in France. So I had plenty to learn there as well. I absolutely loved the experience, which lasted for five years altogether. I didn’t even notice the time passing. And  for the last year and a half, I’ve been back in Paris working in the central supply chain. I now head up distribution.

I see mobility as a mix of many different ingredients: the first is a personal predisposition to take up these opportunities - you have to have that to cope with the logistics alone; you have to be ready for the realization that in two or three months’ time you’ll be on the other side of the world.  Most importantly, you have to want it, have an inquisitive nature and the right mindset. And  underlying all of that, you also need the opportunities to be there in front of you. It’s the HR and management teams that make sure that potential candidates know about these opportunities, at least that’s the way it’s always been for me. It’s not something that you set out to do from the start. It's more about the opportunities presented to you, and I’ve always seized on them the moment they’ve been offered.

Jeremy, Demand Sizing & Distribution Manager

Estaba tranquilamente abriendo las cajas de mi mudanza cuando de repente recibí una llamada: «No guardes tus cosas porque es posible que te vuelvas a ir… Hay un puesto vacante en Nueva York. ¿Te interesa?»

***

Me llamo Jeremy y tengo 34 años. Soy ingeniero de formación y trabajo actualmente en Cadena de suministro. Estoy en Louis Vuitton desde el 2008, inclusive empecé un poco antes con prácticas en el 2005, así que mi historia se remonta a muchos años. Entré en el equipo de «Flow Management», que es la interfaz con los talleres.

En aquella época, tuve la oportunidad de trabajar con los subcontratistas en Italia. Tenía que viajar y era algo inesperado estando de prácticas, con responsabilidades importantes. Me motivó a conocer Louis Vuitton más en profundidad. Me hicieron un contrato indefinido a principios de 2008, en el puesto de Distribution Planer, como responsable de existencias y abastecimiento de tiendas. 

Por aquel entonces, me ocupaba sobre todo de Italia y Oriente Próximo. Tuve la suerte de formar parte de la aventura de Europa del Sur y estuve en el equipo que empezó la aventura en Milán. Ni siquiera teníamos oficina, éramos un equipo pequeño en unas oficinas provisionales. Después, pasamos a ser cinco, seis, diez, quince… Llegamos a ser cincuenta. Una buena mezcla con una energía increíble. Durante dos años, fue una experiencia maravillosa. 

Al final de esta experiencia en el sur de Europa, me asignaron un proyecto específico de implantación de un almacén en Dubái para abastecer todo el Oriente Próximo. Eso también fue un descubrimiento, un cambio más radical que Milán. Estuve seis meses en Dubái. 

Terminado el lanzamiento del almacén, decidí volver a París. Quería probar algo diferente a la Cadena de suministro. Quería conocer el último eslabón después de haber pasado por los talleres y todo el tema del abastecimiento. Me apetecía conocer cómo era el trabajo en tienda y empecé como gerente de ventas en los Campos Elíseos. No duró mucho tiempo porque me ofrecieron una oportunidad en Nueva York justo después, otra vez en la Cadena de suministro. 

Lo recuerdo muy bien. Era un miércoles, mi día libre de cuando trabajaba en tienda. Estaba tranquilamente abriendo las cajas de mi mudanza cuando de repente recibí una llamada: «No guardes tus cosas porque es posible que te vuelvas a ir… Hay un puesto vacante en Nueva York. ¿Te interesa?». Por supuesto que me interesaba. Me encantaba lo que hacía en la tienda de los Campos Elíseos, pero Nueva York me llamaba mucho más. Volví a empaquetar mis cosas y me fui al cabo de unos meses a Nueva York.

Allí era responsable de toda la cadena de suministro de marroquinería y accesorios, una parte en previsión de ventas y otra en distribución. Una parte que también era nueva para mí fue la parte de dirección, porque tenía que construir equipo allá. Una vez más, enfrentado a culturas diferentes y no me lo esperaba. Sabía que en Dubái todo iba a ser muy diferente, pero no sabía qué me esperaba en Nueva York. Tienes la impresión de conocer la ciudad porque la ves constantemente en la tele y el cine, pero la cultura estadounidense es muy diferente a la cultura latina y francesa. Tuve que aprender mucho sobre ese aspecto. Estuve cinco años y la experiencia me encantó. El tiempo se me pasó muy rápido. Desde hace año y medio he vuelto a París para la central de Cadena de suministro, donde soy responsable de distribución. 

Pienso que la movilidad es una mezcla de varios ingredientes: predisposición, hay que poder hacerlo, incluso logísticamente; hay que estar dispuesto a estar en la otra punta del planeta en dos o tres meses. Sobre todo, hay que ser curioso y tener la mentalidad abierta, pero también tienen que surgir las oportunidades. Tanto los equipos de RR. HH. como los equipos directivos intentan ofrecer oportunidades a los candidatos adecuados, pero en mi caso fue así como todo ocurrió. No fue algo premeditado desde el principio. Han sido más bien oportunidades que se han presentado y las aproveché en el momento.

Jeremy, Demand Sizing & Distribution Manager

De Francia a Portugal

You always push open new doors, but the reason you do that is because you’ve been successful in opening previous doors.

***

My name’s Simon, I’m 41 and I’m an engineer by training, having studied as a student in the city of Lille in France. I’ve been working now for nearly 20 years, and I’ve spent 11 of those years with Maison Louis Vuitton.

I began as a Logistics Manager for the workshops in the Drôme and Ardèche regions of south-eastern France, before moving on to take up new roles as Head of Manufacturing and Production Manager in the Ardèche workshop.

The transition to manufacturing was quite natural given my training and my appetite for management, and it’s true that seeing these business challenges through the eyes of a Logistics Manager was a definite strength when it came to facilitating change in terms of workshop skills and organizational structure. And the ability to understand all these challenges when you have the most exceptional collaborative projects in place with artists such as Stephen Sprouse and Richard Prince brings with it the understanding that you have to drive progress fast and that clients want products quickly; it also makes you more credible to the artisan leather workers in the workshop.

After that, I had the opportunity to develop my career further in Portugal with a job that was relatively similar to the one that I knew, but in a very different environment, which involved setting up an entirely new facility and developing its growth.

It was an opportunity that came up, and wasn’t necessarily something that was predestined for me. From that point onwards, it’s all about the appetite for a challenge; the challenge of pushing open new doors, writing your own future career and embarking on that journey. That’s the way it happened for me.

In Portugal, I arrived in what was a completely new environment, but with a very clear perception in my own mind about the DNA of the Maison, what I needed to contribute to it, what I needed to pass on in terms of appetite for the product and attention to detail, all of which made the job so amazing. It was also that the new teams in Portugal were very receptive to Louis Vuitton... That’s the what, who and how of the way we work.

I knew nothing of Portugal, and hadn’t even visited Portugal before I got the opportunity to work there: I learned the language in the country, and it’s always very rewarding to learn a new language and understand how to express yourself.

The bottom line is that you learn a great deal by immersing yourself in a culture very different from your own, even when there are some things you have in common, because you are still in a European country. And that helps me a great deal in the way I manage today, because I work with suppliers; some of them are in Italy and others are in other European countries, and I understand that their points of reference are different from ours.

Last year, I joined the Head Office teams here at Pont Neuf where I’m involved in materials and lead a small team of around 20 people spanning several different specialist areas. The vision of team management here is very different from my past experience.

But one thing’s for sure: having had this opportunity to work in Portugal has accelerated my understanding of the need to adapt - and how to adapt - the way you work, because in the end that’s what makes the difference... the ability to draw on the strengths of others rather than relying solely on your own initiative.

Simon, Metal Components Activity Manager

You always push open new doors, but the reason you do that is because you’ve been successful in opening previous doors.

***

My name’s Simon, I’m 41 and I’m an engineer by training, having studied as a student in the city of Lille in France. I’ve been working now for nearly 20 years, and I’ve spent 11 of those years with Maison Louis Vuitton.

I began as a Logistics Manager for the workshops in the Drôme and Ardèche regions of south-eastern France, before moving on to take up new roles as Head of Manufacturing and Production Manager in the Ardèche workshop.

The transition to manufacturing was quite natural given my training and my appetite for management, and it’s true that seeing these business challenges through the eyes of a Logistics Manager was a definite strength when it came to facilitating change in terms of workshop skills and organizational structure. And the ability to understand all these challenges when you have the most exceptional collaborative projects in place with artists such as Stephen Sprouse and Richard Prince brings with it the understanding that you have to drive progress fast and that clients want products quickly; it also makes you more credible to the artisan leather workers in the workshop.

After that, I had the opportunity to develop my career further in Portugal with a job that was relatively similar to the one that I knew, but in a very different environment, which involved setting up an entirely new facility and developing its growth.

It was an opportunity that came up, and wasn’t necessarily something that was predestined for me. From that point onwards, it’s all about the appetite for a challenge; the challenge of pushing open new doors, writing your own future career and embarking on that journey. That’s the way it happened for me.

In Portugal, I arrived in what was a completely new environment, but with a very clear perception in my own mind about the DNA of the Maison, what I needed to contribute to it, what I needed to pass on in terms of appetite for the product and attention to detail, all of which made the job so amazing. It was also that the new teams in Portugal were very receptive to Louis Vuitton... That’s the what, who and how of the way we work.

I knew nothing of Portugal, and hadn’t even visited Portugal before I got the opportunity to work there: I learned the language in the country, and it’s always very rewarding to learn a new language and understand how to express yourself.

The bottom line is that you learn a great deal by immersing yourself in a culture very different from your own, even when there are some things you have in common, because you are still in a European country. And that helps me a great deal in the way I manage today, because I work with suppliers; some of them are in Italy and others are in other European countries, and I understand that their points of reference are different from ours.

Last year, I joined the Head Office teams here at Pont Neuf where I’m involved in materials and lead a small team of around 20 people spanning several different specialist areas. The vision of team management here is very different from my past experience.

But one thing’s for sure: having had this opportunity to work in Portugal has accelerated my understanding of the need to adapt - and how to adapt - the way you work, because in the end that’s what makes the difference... the ability to draw on the strengths of others rather than relying solely on your own initiative.

Simon, Metal Components Activity Manager

Cada vez cruzamos nuevas puertas, pero lo hacemos porque supimos abrir las puertas previas.

***

Me llamo Simon, tengo 41 años y soy ingeniero de formación. Estudié en Lille, en el norte de Francia. Cuento con más de veinte años de experiencia y hace once años que trabajo para la Maison Louis Vuitton.

Empecé como responsable de Logística en los talleres del sureste, en la Drôme y Ardèche, antes de asumir responsabilidades como jefe de fabricación y responsable de producción en el taller de Ardèche.

La evolución hacia el puesto de fabricación fue algo bastante natural por mi formación, y también por mi afición a la dirección. Sin duda alguna, haber visto los desafíos empresariales como responsable de Logística ha sido una gran oportunidad para contribuir a los cambios en el conocimiento y la organización del taller. Comprender todos estos desafíos cuando cuentas con colaboraciones muy excepcionales, con artistas como Stephen Sprouse o Richard Prince, te das cuenta de que conviene ser rápidos, que los clientes quieren tener el producto cuanto antes y que tienes una legitimidad más que asentada con respecto a los marroquineros y artesanos.

Después, tuve la oportunidad de evolucionar e irme a Portugal para desempeñar un puesto bastante similar al que conocía, pero en un entorno muy diferente porque consistía en crear una planta y desarrollar el crecimiento de dicha planta.

Fue una oportunidad que se me presentó, no fue algo premeditado. Después, en mi caso fue mi inclinación por los desafíos y por querer abrir otras puertas para forjar mi trayectoria y continuar el viaje.

Llegué a Portugal en un entorno completamente nuevo, pero que estaba muy claro en el ADN de la Maison, qué había que aportar, qué había que transmitir: pasión por el producto, sentido del detalle. Lo más formidable fue que los nuevos equipos de Portugal eran muy receptivos con respecto a Louis Vuitton: qué, quién y cómo se trabaja.

No sabía nada de Portugal. Fui allí por primera vez cuando me ofrecieron el puesto. Aprendí el idioma y me pareció muy enriquecedor aprender un nuevo idioma, comprender cómo se expresan las cosas. 

Finalmente, comprendes muchas cosas cuando te sumerges en una cultura diferente, aunque haya puntos en común porque no dejamos de ser países europeos. En mi trabajo actual como gerente, me ha servido de mucho, porque trabajo con proveedores que están en Italia, por ejemplo, y algunos que están en otros países de Europa. Sé muy bien que sus referentes son diferentes de los nuestros.

Desde el año pasado, formo parte del equipo de la central aquí en Pont Neuf, donde me encargo de una división de materias y tengo a una veintena de personas a mi cargo, pero esta vez de diferentes oficios. La visión de la gerencia de equipos es diferente a la que he experimentado en el pasado.

Sin duda alguna, haber tenido la oportunidad de trabajar en Portugal ha sido un acelerador para comprender y saber adaptarse, adaptar el método de funcionamiento que, al fin y al cabo, es lo que marca la diferencia: poder basarse en los puntos fuertes de los demás, en vez de enfocarse únicamente en tu propia voluntad.

Simon, Metal Components Activity Manager

De Londres a Tokio

I’ve never felt like it’s been almost 15 years being in this Maison. There’s never a moment where you think “this is not possible or it’s impossible”.

***

My name is Mayuko. My current position is Vice President for Merchandising and VM (Visual Merchandising).

So this means managing two departments.

The first one involves really starting from the first part of the product cycle, where we see the products in the showroom in Paris, and we work on what is best for Japan in terms of product offer, what we want to do in terms of strategy. So, of course, we receive the general strategy and what we want to do as a brand, but then we try to filter, and we digest things, we try to see what that means for our zone. And then after the buys and assortments being made in Paris, we take that back into Japan where we work also with the Visual Merchandising team to see how that will roll out in store.

I started my career in 2003 in the New Bond Street store in London.

I was extremely lucky to work within the Watch & Jewelry team, the Visual Merchandising team, the after-sales team and the leather goods team. So it was an extremely fulfilling challenge, and really created the base of my career within Louis Vuitton.

The journey has been extremely smooth, and yet full of different things happening along the way. So first starting from New Bond Street in the store, this was for about six months, and then I was in the head office in London, and I was representing the UK, Scandinavia and Ireland for Regional Products Merchandising Manager. After one year, I was in the Paris office, in the Europe zone, where I had many different experiences: first within the ready-to-wear team, and then working in the accessories team, where we built merchandising and accessories, which was not existent then, and then moving on to leather goods. That’s when I was also weighing out the fact that I’m Japanese, and I’d actually never lived in Japan before, so due to personal reasons, I wanted to be closer to my family.  

And what was quite amazing is that of course we are LVMH, we are Louis Vuitton, so there was this amazing chance to be able to move by mobility, which is how I moved into Louis Vuitton Japan, to become Merchandising Manager for leather goods.

And then there was an opportunity within LVMH still, but in FENDI, this time in Hong Kong, when I then moved back after a year to Tokyo, within a brand outside of LVMH.

However, 2½ years ago there was this wonderful opportunity to be the Vice President of Merchandising here, which I gladly took because it’s really maximizing the experiences that I’ve had so far within all product categories. So this is how I came back to Louis Vuitton in Tokyo.

What keeps me excited within Louis Vuitton is that you’re on a treadmill; it doesn’t stop. I’ve never felt like it’s been almost 15 years being in this Maison. I guess we go through so many changes, so many different things happening, so many new challenges coming on board, that we really do never stop.

There’s never a moment where you think “this is not possible or it’s impossible”, because there’s always a way to then look at something differently. There’s no set career plan in the sense that once you join the Maison you start with A and then it’s B, C, D. It depends on what happens afterwards to then determine what could be the path.

Obviously, when you spend more than ten years in a company or when you work extremely closely - because sometimes in the showrooms in Paris, for example during the buying sessions, we are together from 8 o’clock in the morning until midnight - it’s extremely tough mentally and physically. So that’s when you have that one moment when you’re parting, when you have your farewell goodbyes, that you really have made not only solid professional relationships, but really good friendships: a lot of trust, a lot of connections with people beyond just Louis Vuitton and merchandising.

Mayuko, Vice President Merchandising, Louis Vuitton Japan

I’ve never felt like it’s been almost 15 years being in this Maison. There’s never a moment where you think “this is not possible or it’s impossible”.

***

My name is Mayuko. My current position is Vice President for Merchandising and VM (Visual Merchandising).

So this means managing two departments.

The first one involves really starting from the first part of the product cycle, where we see the products in the showroom in Paris, and we work on what is best for Japan in terms of product offer, what we want to do in terms of strategy. So, of course, we receive the general strategy and what we want to do as a brand, but then we try to filter, and we digest things, we try to see what that means for our zone. And then after the buys and assortments being made in Paris, we take that back into Japan where we work also with the Visual Merchandising team to see how that will roll out in store.

I started my career in 2003 in the New Bond Street store in London.

I was extremely lucky to work within the Watch & Jewelry team, the Visual Merchandising team, the after-sales team and the leather goods team. So it was an extremely fulfilling challenge, and really created the base of my career within Louis Vuitton.

The journey has been extremely smooth, and yet full of different things happening along the way. So first starting from New Bond Street in the store, this was for about six months, and then I was in the head office in London, and I was representing the UK, Scandinavia and Ireland for Regional Products Merchandising Manager. After one year, I was in the Paris office, in the Europe zone, where I had many different experiences: first within the ready-to-wear team, and then working in the accessories team, where we built merchandising and accessories, which was not existent then, and then moving on to leather goods. That’s when I was also weighing out the fact that I’m Japanese, and I’d actually never lived in Japan before, so due to personal reasons, I wanted to be closer to my family.  

And what was quite amazing is that of course we are LVMH, we are Louis Vuitton, so there was this amazing chance to be able to move by mobility, which is how I moved into Louis Vuitton Japan, to become Merchandising Manager for leather goods.

And then there was an opportunity within LVMH still, but in FENDI, this time in Hong Kong, when I then moved back after a year to Tokyo, within a brand outside of LVMH.

However, 2½ years ago there was this wonderful opportunity to be the Vice President of Merchandising here, which I gladly took because it’s really maximizing the experiences that I’ve had so far within all product categories. So this is how I came back to Louis Vuitton in Tokyo.

What keeps me excited within Louis Vuitton is that you’re on a treadmill; it doesn’t stop. I’ve never felt like it’s been almost 15 years being in this Maison. I guess we go through so many changes, so many different things happening, so many new challenges coming on board, that we really do never stop.

There’s never a moment where you think “this is not possible or it’s impossible”, because there’s always a way to then look at something differently. There’s no set career plan in the sense that once you join the Maison you start with A and then it’s B, C, D. It depends on what happens afterwards to then determine what could be the path.

Obviously, when you spend more than ten years in a company or when you work extremely closely - because sometimes in the showrooms in Paris, for example during the buying sessions, we are together from 8 o’clock in the morning until midnight - it’s extremely tough mentally and physically. So that’s when you have that one moment when you’re parting, when you have your farewell goodbyes, that you really have made not only solid professional relationships, but really good friendships: a lot of trust, a lot of connections with people beyond just Louis Vuitton and merchandising.

Mayuko, Vice President Merchandising, Louis Vuitton Japan

No tengo la impresión de llevar casi quince años en esta Maison. Nunca pienso en que algo pueda ser «imposible». 

***

Me llamo Mayuko y soy la actual vicepresidenta de Merchandising y Merchandising visual. En otras palabras, me encargo de dos departamentos: para merchandising, todo empieza en la primera fase del ciclo de vida de los productos. Los descubrimos en los showrooms de París y trabajamos en lo que funciona mejor para Japón en cuanto a oferta de productos y estrategias. Por supuesto, recibimos una orientación general y los objetivos que persigue la marca, pero intentamos filtrar y digerir las cosas para saber qué implica en nuestra zona. Después de las compras y los surtidos que se hacen en París, volvemos a Japón donde también colaboramos con el equipo de Merchandising visual para trabajar sobre el despliegue en tienda. 

Empecé mi carrera profesional en el 2003 en la tienda de New Bond Street de Londres. 

Tuve la gran suerte de trabajar en varios equipos: Relojería y Joyería, Merchandising visual, Servicio posventa y artículos de marroquinería. Fue un desafío extremadamente gratificante que me ha servido de base para forjar mi carrera en Louis Vuitton.

Mi trayectoria ha sido bastante fluida, pero muy rica y diversificada. Después de haber pasado unos seis meses en la tienda de New Bond Street, me fui a la sede de Londres, donde me encargaba del Reino Unido, Escandinavia e Irlanda para el responsable regional de Merchandising de producto. Al cabo de un año, me fui a trabajar a la sede de París y en la zona Europa, donde he pasado por diferentes experiencias: primero en el equipo de Moda, después en el equipo de Accesorios, donde hemos desarrollado el Merchandising y los accesorios que todavía no existían; hasta que pasé a los artículos de marroquinería. En aquella época, empecé a reflexionar en el hecho de que era una japonesa que nunca había vivido en Japón. Por razones personales, quería estar más cerca de mi familia.

Lo más increíble es que LVMH y Louis Vuitton ofrecen fabulosas oportunidades de movilidad. Y así me fui a Louis Vuitton Japón como responsable de Merchandising marroquinería. 

Después, tuve la oportunidad de seguir trabajando en el grupo, pero esta vez para FENDI en Hong Kong. Al cabo de un año volví a Tokio para incorporarme a una marca externa de LVMH.

Hace dos años y medio, tuve la gran suerte de convertirme en vicepresidenta de Merchandising en Japón, un puesto que acepté con alegría, porque me permite explotar todas las experiencias que he ido acumulando en todas las categorías de productos. Y así fue como volví a Louis Vuitton en Tokio.

Lo más emocionante para mí en Louis Vuitton es que las cosas no se detienen. No tengo la impresión de llevar casi quince años en esta Maison. Sin duda, por los múltiples diálogos y por la gran variedad de cosas que hacemos porque siempre hay nuevos desafíos por superar. En realidad, nunca te estancas.

Nunca pienso en que algo pueda ser «imposible», porque siempre se pueden ver las cosas de una forma diferente. No hay un plan de carrera establecido cuando entras a trabajar en la Maison, tienes que empezar en el punto A antes de subir los escalones B, C y D. Todo depende de lo que ocurra después: eso es lo que determina tu trayectoria.

Por supuesto, cuando llevas diez años en una empresa, trabajas en estrecha colaboración. En los showrooms de París, por ejemplo, durante las sesiones de compras, nos ha pasado más de una vez de estar juntos desde las 8 de la mañana hasta la medianoche. Es mental y físicamente agotador. Cuando te despides, no solo has forjado unas sólidas relaciones profesionales, sino también auténticas amistades: mucha confianza y contactos, incluso con gente externa de Louis Vuitton y del Merchandising.

Mayuko, vicepresidenta de Merchandising, Louis Vuitton Japón

Hacia otras Maisons

Louis Vuitton es una Maison icónica del grupo LVMH, líder mundial en el sector del lujo que opera simultáneamente en el universo de los vinos y los licores, la moda y la marroquinería, los perfumes y la cosmética, la relojería y joyería, así como la distribución selectiva; con 70 firmas excepcionales que forman un terreno de juego inigualable para todas aquellas personas que sientan afición por los desafíos.

From Veuve-Clicquot to Louis Vuitton

The Group really makes it possible to live many lives in a single lifetime, to try different professions and experiences, different Maisons, and it really is possible to start your career in wines and spirits, and end up working in fashion at Louis Vuitton.

My name’s Sara, I’m 31, and I’m currently a human resources manager at the head office of Maison Louis Vuitton.  

I was born in Seine-Saint-Denis, and I used to ask myself how it would be possible for me to join a Group like this one. I almost didn’t send in my CV. But I said to myself that I shouldn’t rule myself out, that in fact I needed to do the opposite and apply, and that there was no harm in trying... and that’s how the story began.

And then, the next thing I’m proud of, is that I have been able to work abroad, practicing my profession in a different language every day, living in a different country even though, once again, I wasn’t necessarily gifted at languages and I hadn’t really travelled much. Rising to this challenge was really important for me.

I have been working in LVMH group for almost eight years now. I joined Maison Veuve Clicquot in September 2010 as a recruitment assistant, and a few months later I had the opportunity for promotion as a human resources development manager for the Veuve Clicquot and Krug Maisons.

Next, I really wanted to work abroad and see a different way of doing human resources, experience new perspectives and other points of view. An opportunity came up to join Moët Hennessy, where I worked as a human resources manager, with an extremely broad scope of action in human resources.

Ultimately, after amassing almost three years of experience at Moët Hennessy UK in London, I was ready for a new challenge, and I made the move to Paris to be an HR manager at the Maison Louis Vuitton.

The main reason that I joined the Maison Louis Vuitton is because I wanted to discover a new world, a new industry, with new professions, to set myself that challenge. I could have chosen something else, but for me, joining Louis Vuitton was the obvious choice because it was the Maison that most piqued my curiosity. It’s an imposing brand and I wanted to see what was behind this image of excellence and success, what was behind this model, and to understand what went on behind the scenes and, especially from an HR point of view, to find out who the people were who made this success possible every day. And of course, I also wanted to play my own role in this success by bringing added value to my job.

When you move between Maisons, the challenge lies in the fact that they have different cultures and management styles, because the Group gives the Maison’s CEOs a lot of freedom to express their own style and leave their own mark. And what’s so fascinating about that is that, through these experiences, it has given me much more cultural versatility.

It’s not over yet, and there are still more adventures ahead and a lot more to learn when it comes to the different professions, organizations, and cultures that make up the group.

Sara, Human Resources Manager

The Group really makes it possible to live many lives in a single lifetime, to try different professions and experiences, different Maisons, and it really is possible to start your career in wines and spirits, and end up working in fashion at Louis Vuitton.

My name’s Sara, I’m 31, and I’m currently a human resources manager at the head office of Maison Louis Vuitton.  

I was born in Seine-Saint-Denis, and I used to ask myself how it would be possible for me to join a Group like this one. I almost didn’t send in my CV. But I said to myself that I shouldn’t rule myself out, that in fact I needed to do the opposite and apply, and that there was no harm in trying... and that’s how the story began.

And then, the next thing I’m proud of, is that I have been able to work abroad, practicing my profession in a different language every day, living in a different country even though, once again, I wasn’t necessarily gifted at languages and I hadn’t really travelled much. Rising to this challenge was really important for me.

I have been working in LVMH group for almost eight years now. I joined Maison Veuve Clicquot in September 2010 as a recruitment assistant, and a few months later I had the opportunity for promotion as a human resources development manager for the Veuve Clicquot and Krug Maisons.

Next, I really wanted to work abroad and see a different way of doing human resources, experience new perspectives and other points of view. An opportunity came up to join Moët Hennessy, where I worked as a human resources manager, with an extremely broad scope of action in human resources.

Ultimately, after amassing almost three years of experience at Moët Hennessy UK in London, I was ready for a new challenge, and I made the move to Paris to be an HR manager at the Maison Louis Vuitton.

The main reason that I joined the Maison Louis Vuitton is because I wanted to discover a new world, a new industry, with new professions, to set myself that challenge. I could have chosen something else, but for me, joining Louis Vuitton was the obvious choice because it was the Maison that most piqued my curiosity. It’s an imposing brand and I wanted to see what was behind this image of excellence and success, what was behind this model, and to understand what went on behind the scenes and, especially from an HR point of view, to find out who the people were who made this success possible every day. And of course, I also wanted to play my own role in this success by bringing added value to my job.

When you move between Maisons, the challenge lies in the fact that they have different cultures and management styles, because the Group gives the Maison’s CEOs a lot of freedom to express their own style and leave their own mark. And what’s so fascinating about that is that, through these experiences, it has given me much more cultural versatility.

It’s not over yet, and there are still more adventures ahead and a lot more to learn when it comes to the different professions, organizations, and cultures that make up the group.

Sara, Human Resources Manager

El Grupo permite experimentar varias vidas en una misma vida, desempeñar profesiones distintas y disfrutar de experiencias diferentes en firmas diferentes. Es posible empezar en el sector de los vinos y los licores para llegar al universo de la moda en Louis Vuitton.

***

Me llamo Sara, tengo 31 años y soy la actual responsable de Recursos Humanos en la central de la Maison Louis Vuitton. 

Nací en Seine-Saint-Denis (París) y siempre me pregunté hasta qué punto podía acceder a un grupo como este. Incluso dudé en enviar mi currículo. Pero luego, me dije que no debía autocensurarme, sino que debía presentarme porque no perdía nada con probar. Así empezó mi historia. 

Después, mi segundo orgullo fue haber evolucionado a escala internacional, haber desempeñado mi trabajo en un idioma diferente y haber vivido en un país diferente, aunque no tuviese grandes dotes para aprender idiomas.  No estaba del todo convencida, fue un reto muy importante para mí.

Hace casi ocho años que trabajo en el grupo LVMH. Empecé a trabajar en Veuve Clicquot en septiembre de 2010 como responsable de contratación y, en apenas unos meses, tuve la suerte de poder evolucionar a responsable de Desarrollo de Recursos Humanos para la Maison Veuve Clicquot y la Maison Krug.

Después, tuve muchas ganas de irme al extranjero y conocer otra forma de hacer Recursos Humanos, tener otras perspectivas y otros puntos de vista. Tuve la suerte de poder trabajar para Moët Hennesy como responsable de Recursos Humanos para la filial y tenía un ámbito muy generalista en Recursos Humanos.

Al cabo de tres años de experiencia en Moët Hennessy UK en Londres, quise descubrir otros horizontes, de ahí mi incorporación a la Maison Louis Vuitton como responsable de RR. HH. en París.

Quise formar parte de la Maison Louis Vuitton porque quería descubrir un universo completamente diferente, una nueva industria con nuevos oficios para superarme en este sentido. Podía haber elegido otra cosa, pero la Maison Louis Vuitton era algo perfecto para mí porque era una firma que me llamaba la atención, es muy impresionante y quería descubrir qué se escondía tras esa imagen de excelencia y de éxito; detrás de ese modelo, para comprender qué se cocía entre bambalinas, sobre todo en materia de RR. HH., para conocer los artífices de este éxito cotidiano. Además, quería formar parte de ese éxito aportando valor agregado a mi profesión.

Cuando pasas de una Maison a otra, el desafío consiste en enfrentarse a culturas de empresa diferentes, estilos de gestión y coordinaciones distintas, porque el Grupo deja mucha libertad y autonomía a los presidentes de las Maisons para expresar su estilo y distinción. Lo más apasionante es que me ha permitido, gracias a mis múltiples experiencias, tener más agilidad cultural. La historia no se acaba aquí, porque me quedan muchas aventuras por vivir y mucho por aprender en cuanto a conocimiento de los oficios, las organizaciones y las culturas.

Sara, gerente de Recursos Humanos

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