Louis Vuitton Philippines is searching for highly motivated and customer-focused Senior Client Advisors with an undeniable passion for creating memorable experiences for our clientele. You will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton promise. By striving to discover your Clients and their every need you will tailor their experience within our store in order to elevate their experience and impression of the Brand while also ensuring to build long-lasting relationships which will be maintained through the usage of our in-house clienteling tools and systems.
Duties & responsibilities
Be an Exceptional Client Advisor, and a Role Model for the Team
- Achieve individual and team objectives, be accountable for sales results, and support the team in their sales
- Welcome every Client and enhance their experience, advise Clients across the Brand and all product categories
- Demonstrate sales leadership and advanced clienteling skills, leveraging the different tools available to develop existing and recruit new Clients and build long-term Client relationships
- Perform as a team player, participate in all activities contributing to the overall objectives of the store
- Develop the highest Brand and product knowledge
- Respect Louis Vuitton Brand standards in terms of grooming and behavior
- Follow the company’s policies and procedures
Proactively Support the Team Managers in Establishing a Client client-centric mindset within the Team
- Assist Management in daily operations: floor management, stock operations, and opening / closing duties
- Support the Team /Store Manager in developing the team through mentoring and / or buddy system as well as the integration of new comers
- Demonstrate a thorough understanding of the company’s policies and provide support to other Client Advisors when needed
- Depending on specific store needs, additional responsibilities could include:
- Stock and Store operations, visual merchandising, after-sales
Optional: Champion a Product Category
- Be the store point of reference to the Country Merchandising team, providing them with feedback (product performance, quality, Client related information, local market, competitors, trends, missing opportunities…)
