Drive Performance
- In collaboration with the RVP/CM help build the stores performance goals and in partnership with the Retail leaders continuously review & drive performance across sales, retail KPIs, non-selling activities
- Work in partnership with the RVP/CM and HR on FTE planning, productivity & optimization with the ultimate goal of delivering service excellence through an elevated Client experience
- Leveraging the Retail Learning community and through effective store interactions help identify actions and learning strategies to support our agile business needs and ensuring each store is equipped with a 360 vision of the business which continuously supports elevating the in store Client Experience
- Design tailored /by store strategies, in collaboration with all departments, to reach brand priorities, optimize performance and elevate the Client Experience
- Lead & inspire the Learning team through the creation of an individualized store approach in order to drive business performance and ensure action plans are implemented, adapted and followed
- Collaborate with the Regional Operations Manager/ Director in animating BOH efficiency with the Monitor and drive optimal scheduling (Match to Traffic, review of all store schedules)
- Lead the Client Care Experience strategy for the region inclusive of lead times, 4 points of contact and structure in partnership with store teams, and corporate departments
- Lead and plan activities (i.e. Equipped for Excellence, Dare To Propose ) in store to deliver client service results with full support of regional teams and corporate departments
- Proactively drive the region’s filtration efforts ensuring streamlined effective communications and processes throughout
Drive Learning Strategy
- Inspire & lead the local Retail Learning team to take 360 approach in their roles in order to elevate the client experience, client development and high end results
- Develop & coach the Retail Learning team members to strengthen their impact in store and enhance business acumen
- Provide on-going coaching to store management teams supporting their ability to drive an efficient profitable business and develop their team members attitudes skills and behaviors to deliver brand priorities
- Support learning and store managers create a culture of learning and development to support the client experience
Project Management
- Lead and/or take a proactive role in regional projects and execute business initiatives including but not limited to: store incentives, LV Onstage, Art of Hosting, Retail Simply, when required
