Responsabilidades laborales
The Operations Leader will partner on administration and control of store’s operations, optimize overall retail store operations and performance, and implement best practices. The Operations Leader will also enforce policies, procedures and operational directives.
Essential duties and job responsibilities include:
Inventory Management
• Partner with Store Manager to ensure completion and reconciliation of all cycle counts and inventories.
• Collaborate with Loss Prevention in all areas of risk management.
• Coordinate shipping and receiving operations to ensure accuracy, integrity, and optimum customer service.
Store Facility & Systems
• Assist Store Manager with the maintenance of the store facility, including the following functions: housekeeping, lighting, electrical, utilities and store décor.
• Assist Store Manager with vendor management.
• Assist Store Manager, Store Planning and Regional Operations Director with construction and renovation.
• Maintain and update all required permits and inspection certificates pertaining to the store’s security and safety and coordinate all related inspections.
• Ensure organization of all back office areas, stockrooms, maintenance rooms, alterations areas, rest rooms, and hold areas.
• Ensure maintenance of all store equipment including office, computer, register, alterations, and communication systems.
• Ensure maintenance of exterior condition of the store - appearance, sidewalks, windows, awnings, etc.
• Maintain accurate records of repair and maintenance work.
• Maintain and order all necessary supplies for the proper operation of the store.
Financial
• Assist Store Manager with the control of store expenses, processing invoices, and ensuring accurate records.
• Assist Store Manager with enforcing of proper procedures with regard to cash, credit card and check processing.
Policies and Procedures
• Understand, abide by and enforce all operational policies and procedures as outlined by Internal Control.
• Ensure that all policies and procedures are kept current and organized and shared with all members of the staff.
• Recommend changes to operations policies and procedures as needed.
Repairs (& Alterations when applicable)
• Facilitate flow of repairs and alterations and partner with Repairs & After Sales Services.
• Maintain supply of spare parts for in-store repairs.
• Provide superior customer service to clients regarding repairs, personalization, store policies, etc.
Human Resources
• Communicate and enforce timekeeping policies and procedures.
• Coordinate and provide training on all retail and communication systems.
Perfil
Education:
• BA a Plus
Special Skills:
• Foreign Languages a plus
• Computer literacy
Work Experience:
Minimum 3 years retail experience