Acerca del trabajo
*Position : Manager, Private Client Relation & Client Experience Louis Vuitton aims to elevate the client experience at highest level in luxury market
*Dept : Client Development
We support store teams to achieve all client strategic target and activities
Develop and retain high valued clientele with genuine brand savoir-faire but in innovative approach
- Coordinate the selection of clients, hospitality programs & hosting for international & regional projects;
such as fashion shows, high-end events and corporate exceptional experiences
- Create strategic & creative local PCR experiences alongside the Events team or external third parties as appropriate
- Identify and send top clients to relevant exceptional experiences, matching clients' interests and develop their loyalty to the brand
- Be knowledgeable and aware of the market trends and competitors, analysing and recommending areas for business development and improvement
- Work on improving client segmentation, profiling and targeting for any action in order to recruit new high potential clients
- Cost control and budgets for all PCR activities, monitor results & profitability of all actions
- Support store teams to create the best client experience environment in store
- Ensure LV standards are applied and maintained at all times across the client experience
- Identify, share and leverage all best practices across all KDOM stores
- Define the LV clients gifts strategy for KDOM, enrich the catalogue & coordinate logistics
- Cost control and budget optimization
- Be, at all times, a brand ambassador for the Maison with all points of contact of the business
- Both internally/externally by representing the brand in public/store events and activities, in order to promote LV image, brand, services and products.
- Build and develop clientele loyalty by personally meeting with as many clients as possible
Perfil
- Fluent in Korean and English
- In-depth knowledge of the trends of the Luxury markets as well as highest standards of Client experience
- Leadership skills support you in managing the team and related clienteling role
- Influential skills to collaborate with the many stakeholders of the role
- Significant experience working around topics such as Client Development, CRM and Clienteling in a leading luxury company.
- Open-minded, energetic, positive mind set
- Dynamic and store team work spirit
- Agility and entrepreneurship to support your solution to the chellenges of this role
- Strong curiousity for innovation
Información adicional