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Louis Vuitton aims to elevate the client experience at highest level in luxury market Strongly lead client communication in both social platform and direct email/mobile channel to promote brand desirability Implement and reinforce a client centric culture across various areas of the business ensuring both global and local CRM strategy
Job Description:
∙ Develop and implement local communication strategy align with global vision
∙ Lead and promote social binding process to expand brand client profile on local social platform
∙ Cowork with central, e-retail, and IS team in the process of social biding launch
∙ Identify and promote new ideas to recruit new potential clients from social platform
∙ Be knowledgeable and aware of the market trends and competitors, analysing and recommending areas for business development and improvement
∙ Develop CRM insights and intelligence to support and promote new clienteling actions
∙ Design, develop, implement and monitor client engagement initiatives to drive loyalty and desirability
∙ Support retail and store teams to implement each clienteling target strategy and activities
∙ Identify and monitor client KPI dashboard in order to drive client acitivities in targeted direction
∙ Promote social and digital client strategy and action align with E-retail and central
∙ Participate global clienteling development and enhance local strategy and needs
∙ Influence and lead stores and other departments to reinforce client centric business culture
∙ Train stores exisiting/new clienteling tool to create innovative clienteling environment in store
∙ Develop and lead the pilot projects alongside stores to elevate brand clienteling quality
Perfil
Requirements:
∙ Social binding and social CRM experty and experience is highly required
∙ In-depth knowledge of the trends of the Luxury markets as well as highest standards of Clienteling and CRM strategy
∙ Leadership skills support you in managing the team and related clienteling role
∙ Influential skills to collaborate with the many stakeholders of the role
∙ Significant experience working around topics such as Client Development, CRM and Clienteling in a leading luxury company.
∙ Open-minded, energetic, positive mind set
∙ Dynamic and store team work spirit
∙ Agility and entrepreneurship to support your solution to the chellenges of this role
∙ Strong curiousity for innovation
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