Acerca del trabajo
Purpose of the Job This position is based in the Louis Vuitton Japan CSC office, directly reporting to Client Services Manager.
・Deliver seamless luxurious distant Services and Experience – a hub of omnichannel Sales/Clienteling in the brand.
・Develop and implement strategies to enhance client service and business development initiatives.
Identify new business opportunities and foster relationships with existing and potential clients.
Responsabilidades laborales
Main Responsibilities & Measurements Performance Analysis and Sales Planning Innovation and Improvement Other jobs
-Build Sales budget(Monthly, Daily)
-Build Sales budget by Category and High End products (Trunks, watch, Jewelry, Leather products etc.)
-Periodically monitor sales related KPIs like sales T/O, #Transaction, Conversion Rate, Sales Per Transaction and traffic data.
-Utilize data analytics to drive decision-making and strategy adjustments.
-Make an activity plan to improve Sales/Service related KPIs with the management team.
-Support Virtual Studio coordination .Promote Video CALL (one to one / one to many).
-Take actions to achieve the targets by supporting Front TM and Clienteling team
-Clienteling from Repair (After sales experience). Distant Repair
- Compile monthly induvial KPI data to calculate sales incentive to be filed to HR
- Provide dayly/monthly analytic report and support to the team managers.
- Design and develop databases, spreadsheets, and reports as requested by the managers, by utilizing Business Intelligence tool.
- Support preparation of presentation or other materials showing the result of analysis.
- Conduct other ad-hoc analysis, duties and responsibilities may be required and/or assigned as necessary.
Perfil
Scope of the job Entire CS activities including all Sales activities Experience, Knowledge and skills required for the job Key Experience Several years experience in the following areas in the Call Center environment: Knowledge, Skills and competency -Supportive mind -Office Tool (Excel, PowerPoint, Access)
-Sales team Management
-Clienteling Management
-Various Data Analysis and Reporting
-Logical thinking and Analytical Skills
-Business Intelligence Tool (Salesforce, Power BI, Cognos, BW ...)
-Contact Center Management Tool (Telephony, CRM, ERP system)
-Demonstrate a positive and enthusiastic attitude
-Excellent verbal and written communications skills
-Language( Japanese: Business, English: Business)
-Team player and able to build good professional working relationships with peers and management.