Acerca del trabajo
The Bilingual Specialty Client is responsible for servicing the Client through proper and accurate handling of inquiries regarding Louis Vuitton product, services, site navigation, fielding calls for connected store services and associates, store information or location, after sales service support, policies and customer service issues; via phone calls, email and chat. Will also be responsible for achieving assigned goals in the key performance metrics such as of sales, productivity, and quality. Assisting daily with Care Service inquiries, country specific logistics, mock calls for language skillset, and applicable team resolutions in addition to day-to-day call handling responsibilities for the respective country supported.
Building meaningful relationships with customers from first approach and enhancing customers’ experience through personalized service, active listening and effective problem solving while keeping a consistence elevated language.
To be successful in this role you must have Exceptional verbal and written communication skills in all languages supported. Both Spanish and English are required.
Experienced in luxury customer service with the ability to learn quickly and maintain high performance level in a fast-paced environment. Excellent organization skills; effective time-management skills and patience to listen and really understand our clients. Composure under pressure and ability to deescalate calls. Ability to build rapport with clients and peers with excellent follow-up skills. It will be needed to handle multiple tasks simultaneously. Efficient use of key systems i.e., Salesforce, ATG, Microsoft Office products, Excel, Genesys, My Repair, UPS, etc.
Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and prosper. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture passionate about meaningful strategies aimed at crafting an inclusive workforce. All your tasks are not limited and/or restricted to this job description. You must comply with any reasonable requests from your manager to perform any other duties to fulfill your role´s requirements.