TEAM MANAGER

  • Shanghai, China
  • Published on: December 11, 2018
  • Permanent Job
  • Full Time
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Position

TEAM MANAGER, SHANGHAI

Profile

Ensure achievement of team targets on monthly and annual basis

Team Management and Development
-Ensure your team delivers the Louis Vuitton Promise to every Client, through demonstrating and modeling the 4 Louis Vuitton
-Attitudes. Support them with consistent coaching, identify their development and training needs, partner with the Field Coach
-Trainer to tailor individual action plans
-Identify, recruit and develop talents, secure succession plans in collaboration with the Store Manager
-Set individual and team goals; proactively assess and manage performance against expectations
-Manage and motivate the team to drive business: create a positive and harmonious work environment, foster cooperation within the team and between managers

Client and Business Development
-Support the team in building long term Client relationship, leveraging the different clienteling tools
-Establish a Client-centric mindset in store to ensure the highest level of Client experience and proactively handle Client-related situations
-Communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, training)
-Proactively provide the Country office with product recommendations and qualitative feedback based on local knowledge about the market and Client needs, leveraging expertise and knowledge within the team
-Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, clienteling,training and team animation

Selling and Floor Management
-Act as a role model demonstrating sales leadership to the team, support them with their own sales, foster cross-selling and Client
repurchase
-Build and develop own Client portfolio
-Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support and ensuring the Louis Vuitton Promise standards are achieved

Additional information

Optional: Champion a Product Category

-Be the store point of reference to the Country Merchandising team, providing them with feedback (product performance, quality,Client related information, local market, competitors, trends, missing opportunities…) leveraging the Expert Advisors’ knowledge
-Support the product category business, convey enthusiasm and passion via team animations, morning briefings, share information and mentoring, improve operations, define and implement action plans to drive sales
Operations
-Ensure policies, Brand standards and grooming guidelines are communicated and implemented
-Support Operations team in inventory management
-Support Store Manager in staff planning (workforce management)

Vacancy ref. LVM07526