Quality Assurance Analyst

  • Dallas, United States
  • Published on: October 22, 2018
  • Permanent Job
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Position

Would you like to work in a world class Service Center environment, illustrating responsibility and accountability, while pursuing every opportunity to provide exceptional customer service to clients from all across the Americas?

Louis Vuitton is seeking Quality Assurance Analysts for their Service Center in Irving, Texas who possess excellent verbal and written skills, heightened listening and analytical skills, and strong time management skills. 

Profile

As a Quality Assurance Analyst, you will be responsible to monitor inbound calls to ensure that Client Advisors are providing world-class customer service to our clients. It is imperative to verify call quality by measuring product knowledge, sales and service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and a courteous close of call in order to provide feedback to the Client Advisor and to Team Managers and Leaders as requested.

This role is best suited for individuals who work autonomously, are detail-oriented, and who are able to multi-task in a fast-paced team environment. You will identify and development opportunities for learning and knowledge, make recommendations, and provide solutions to address performance gaps.

Additional information

By joining Louis Vuitton, you will receive a generous benefits package*, including but not limited to medical coverage, retirement plan, employee referral bonus program, gym membership and employee discounts. In addition to working with the most talented and inspirational leaders within the luxury market you will also have an opportunity to attend industry renowned training and have access to unparalleled career opportunities both within Louis Vuitton and the LVMH Group.

As a Louis Vuitton employee you will have an opportunity to engage in our Corporate Social Responsibility efforts on both a local & global level with various communities and organizations and to also partake in initiatives to raise funds for our charity partner UNICEF.

*Please note that restrictions may apply to part-timer employees

Vacancy ref. LVM07182