IS Retail Specialist

  • Milan, Italy
  • Published on: November 13, 2018
  • Permanent Job
  • Full Time
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Based in Milan’s Head Office, reporting to the IS & IT Director.

  • To locally coordinate global or local IS initiatives with all Retail business functions: new applications (testing / pilot / roll out), store, omni-chanel and IS projects.
  • Ensure an ongoing interaction with the store managers and head office users, identify and analyze news needs
  • To propose, define and manage plans to regularly update/upgrade software for local applications
  • To ensure close relation with IT manager for IT needs
  • To oversee daily activities of head office and stores on applications, including fiscal / detax / payment area
  • To participate in local on-site support operations as needed, including store openings, relocations, closures and special projects
  • To set up regular visits to store, to ensure close relation with store managers and highlight application issue / training needs or new requirements
  • To give support and be an “advanced user” on all business applications (Xstore / RMS / SAP etc.)
  • To follow up all application issues identified by users. To work with Contact’IS (Corporate-Europe support teams) to ensure incidents opened locally are well managed/escalated.
  • To leverage and train users on personal and collaborative tools (OE365, Concur, …)


  • Degree in a relevant subject such as Information Technology, Software Engineering, Computer Science or similar field
  • At least 2-3 years proven experience and relevant qualifications in IS&IT area
  • Experience with IS support, run of operations and project tracking
  • Strong and effective interpersonal communication skills
  • Analytical and problem solving skills
  • Focused on objectives and user satisfaction
  • Previous experience in an international environment, previous experience in a Retail company would be an advantage
  • Knowledge of software implementation, knowledge of Xstore would be a plus
  • Italian and English fluent. French could be an advantage .
  • Availability to travel to the different store locations, for regular checking / specific projects.
Vacancy ref. LVM07398