Harrods – Team Manager – Men’s Superbrands

  • London, United Kingdom
  • Published on: November 21, 2018
  • Permanent Job
  • Full Time
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Position

OVERALL MISSION

Louis Vuitton is currently seeking to continue our success and strong heritage by recruiting an exceptional and experienced Full-Time Team Manager with a passion for Men’s RTW.

The ideal candidate would have extensive experience in luxury customer service and knowledge of current fashion trends. As a Team Manager, you will be an ambassador of the Brand. You will take ownership to lead and coach your team, build Client relationships, proactively foster the achievement of sales goals and ensure that the highest level of Client experience is delivered. You will be responsible to recruit and build highly motivated teams, develop them to the next level and secure succession plans. You will represent the Brand values and demonstrate the Louis Vuitton attitudes toward Clients and team members.

Apply now to begin your own beautiful journey with Louis Vuitton.

 

 

Profile

Ensure achievement of team targets on monthly and annual basis

Team Management and Development

  •  Ensure your team delivers the Louis Vuitton Promise to every Client, through demonstrating and modeling the 4 Louis Vuitton Attitudes. Support them with consistent coaching, identify their development and training needs, partner with the Field Coach Trainer to tailor individual action plans
  • Identify, recruit and develop talents, secure succession plans in collaboration with the Store Manager
  • Set individual and team goals; proactively assess and manage performance against expectations
  • Manage and motivate the team to drive business: create a positive and harmonious work environment, foster cooperation within the team and between managers

Client and Business Development

  • Support the team in building long term Client relationship, leveraging the different clienteling tools
  • Establish a Client-centric mindset in store to ensure the highest level of Client experience and proactively handle Client-related situations
  • Communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, training)
  • Proactively provide the Country office with product recommendations and qualitative feedback based on local knowledge about the market and Client needs, leveraging expertise and knowledge within the team
  • Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, clienteling, training and team animation

Selling and Floor Management

  • Act as a role model demonstrating sales leadership to the team, support them with their own sales, foster cross-selling and Client repurchase
  • Build and develop own Client portfolio
  • Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support and ensuring the Louis Vuitton Promise standards are achieved
  • Be the store point of reference to the Country Merchandising team, providing them with feedback (product performance, quality, Client related information, local market, competitors, trends, missing opportunities…) leveraging the Expert Advisors’ knowledge
  • Support the product category business, convey enthusiasm and passion via team animations, morning briefings, share information and mentoring, improve operations, define and implement action plans to drive sales

Operations

      Ensure policies, Brand standards  and grooming guidelines are communicated and implemented

      Support Operations team in inventory management

      Support Store Manager in staff planning (workforce management)

 

Additional information

EXPECTED ATTITUDES & SKILLS

Role Model / Coach on the 4 Louis Vuitton Attitudes: 

Curiosity

Empathy

Agility*

Commercial Mindset

Passion for the brand

Management skills

Interpersonal Skills

Responsibility & Ownership

Leadership

Professional Attitude

*Agility willing to adapt to different clients and situations

Vacancy ref. LVM07441