US Only* Call Center-Client Experience Representative: Fluent French
Would you like to work in a world class Service Center environment, illustrating responsibility and accountability, while pursuing every opportunity to provide exceptional customer service to clients from all across the Americas?
Louis Vuitton is seeking French Language Proficient Client Advisors for their N.Americas Multicultural Contact Center in Irving, Texas who possess Luxury Clienteling experience, exude energetic personalities, have entrepreneurial mindsets, and are detail oriented. In this position you will be responsible for answering all incoming contacts in English and French from clients via multiple platforms on behalf of the retail stores all across the U.S., as this is the only contact center for Louis Vuitton N. Americas. This individual must ensure that they delight every client with a positive and engaging experience all while maximizing each sales opportunity by up-selling & cross-selling. As a Client Advisor you will focus on working toward goals set forth by the brand to achieve desired results.
In striving to efficiently address our clients’ every need, you will be provided two weeks of paid training and given the adequate tools to provide expert advice and guidance to all client inquiries. Louis Vuitton Service Center makes every attempt to further enhance our clients’ experience, while also gaining further respect and knowledge of the Louis Vuitton brand.
This role will suit individuals who are capable of thriving in a dynamic and flourishing work environment. Given the nature and geographical scope of the Service Center’s clientele, we require that all employees are fully committed to working flexible hours, including some weekends, in order to meet the demands of the industry. The requirement for a secure internet connection is also required until further notice due to COVID19, possible work from home opportunity may arise.
By joining Louis Vuitton, you will receive a generous benefits package*, including but not limited to medical coverage, retirement plan, employee referral bonus program, gym membership and employee discounts. In addition to working with the most talented and inspirational leaders within the luxury market you will also have an opportunity to attend industry renowned training and have access to unparalleled career opportunities both within Louis Vuitton and the LVMH Group.
Louis Vuitton is proud to be an equal opportunity employer. We celebrate and welcome diversity and are committed to creating an inclusive environment.