Team Manager - Vancouver

Vancouver, Canada
26 June 2022
Permanent Job

Position

A Team Manager at Louis Vuitton is an ambassador of the Brand. You will take ownership to lead and mentor your team, build Client relationships, proactively further the achievement of sales goals and ensure that the highest level of Client experience is delivered. Our Team Managers proudly represent the Brand values and demonstrate the Louis Vuitton attitudes toward Clients and team members. 

Profile

In collaboration with the Store Manager you will have ownership of the business and team performance, driving each to success. To be successful in this role you must be commercially minded with an understanding of the luxury and local market, ideally gained within the retail sector. With extensive people leadership skills and a passion for exceptional customer service, you will continuously strive to exceed our clients’ expectations. Given the fast paced nature of our business you must have an agile approach to your role and thrive working in a dynamic and evolving environment. 

Additional information

As a Team Manager, you will be responsible for: 

Team Management and Development

  • Ensure your team delivers an outstanding experience to each client. Provide consistent coaching and identify tailored development and training needs
  • Identify, recruit and develop talents. Collaborate with your Store Manager to secure internal succession plans 
  • Set individual and team goals; proactively assess and manage performance against expectations 

Client and Business Development

  • Support the team in building long term Client relationship by using the different clienteling tools 
  • Establish a Client-centric mentality in store and proactively handle Client-related situations 
  • Communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, training) 

Selling and Floor Management

  • Act as a role model demonstrating sales leadership to the team, support them with their own sales, and cultivate cross-selling and Client repurchase 
  • Build and develop a personal Client portfolio 
  • Ensure business opportunities are improved through efficient sales floor management, being a visible presence and support and ensuring client experience standards are achieved 

Operations

  • Ensure policies, Brand standards and grooming guidelines are communicated and implemented 
  • Support Operations team in inventory management 
  • Support Store Manager in staff planning (workforce management) 
Reference: LVM16535