Team Manager Madrid Serrano Flagship Store

Madrid, Spain
22 November 2021
Permanent Job


Louis Vuitton Madrid is seeking a  commercially & business driven minded Team Manager with a through understanding of the luxury market and a key focus on team and client development. In a context of constant growth, this role will lend leadership support to the overall business and team.

As a Team Manager, you will take ownership of a category within the business, develop and lead teams, foster client relationships, be strategically agile to drive strong sales results and ensure the highest level of client service is delivered. You will be responsible for providing market expertise in relation to client needs and developing strategies to maximize product performance by leveraging visual merchandising, client development training and team animations.



Selling and Floor Management

  • Act as a role model demonstrating sales leadership to the team, support them with their own sales foster cross-selling and Client repurchase.
  • Build and develop own client portfolio.
  • Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support and ensuring the LV standards are achieved.

Team Management

  • Support team with consistent coaching; identify their development and training needs, partner with Field Coach Trainer to tailor individual action plans.
  • Identify, recruit and develop talent, secure succession plans in collaboration with Store Manager.
  • Set individual and team goals; proactively assess and manage performance against expectations.
  • Manage and motivate the team to drive the business: create a positive and harmonious work environment, foster cooperation within the team and between managers.

Client & Business Development

  • Support the team in building long term Client relationship, leveraging the different clientele tools.
  • Establish a Client-centric mindset in store to ensure the highest level of Client experience and proactively handle Client related situations.
  • Communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, training).

  • Proactively provide the Country office with product recommendations and qualitative feedback based on local knowledge about the market and Client needs, leveraging expertise and knowledge within team.


  • Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, clienteling, training and team animations


  • Is knowledgeable enough on shop floor procedures and sales operations to help the sales team in daily floor activity


Passion for the Brand.

Management & Leadership; Responsibility & Ownership; Professional attitude.


  • Minimum 5 years of working experience, of which at least two of them in retail and/or from high end hospitality/hotel management, with a demonstrative track record in sales, leadership and management skills.
  • Strong knowledge and a genuine appreciation and interest in luxury products and Client.
  • Proficiency in Spanish & English.
  • Computer literacy.
Reference: LVM14822