Team Manager - London

London, United Kingdom
20 September 2021
Permanent Job

Position

As a Team Manager, you will be an ambassador of the Brand. You will take ownership to lead and coach your team, build Client relationships, proactively foster the achievement of sales goals and ensure that the highest level of Client experience is delivered. You will be responsible to recruit and build highly motivated teams, develop them to the next level and secure

succession plans. You will represent the Brand values and demonstrate the Louis Vuitton attitudes toward Clients and team members.

 

Profile

Ensure achievement of team targets on monthly and annual basis

Team Management and Development

Ensure your team delivers the Louis Vuitton Promise to every Client, through demonstrating and modeling the 4 Louis Vuitton Attitudes. Support them with consistent coaching, identify their development and training needs, partner with the Field Coach Trainer to tailor individual action plans

Identify, recruit and develop talents, secure succession plans in collaboration with the Store Manager

Set individual and team goals; proactively assess and manage performance against expectations

Manage and motivate the team to drive business: create a positive and harmonious work environment, foster cooperation within the team and between managers

Client and Business Development

Support the team in building long term Client relationship, leveraging the different clienteling tools

Establish a Client-centric mindset in store to ensure the highest level of Client experience and proactively handle Client-related situations

Communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, training)

Proactively provide the Country office with product recommendations and qualitative feedback based on local knowledge about the market and Client needs, leveraging expertise and knowledge within the team

Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, clienteling, training and team animation

Selling and Floor Management

Act as a role model demonstrating sales leadership to the team, support them with their own sales, foster cross-selling and Client repurchase

Build and develop own Client portfolio

Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support and ensuring the Louis Vuitton Promise standards are achieved

Champion of Ready to Wear

Be the store point of reference to the Country Merchandising team, providing them with feedback (product performance, quality, Client related information, local market, competitors, trends, missing opportunities…) leveraging the Expert Advisors’ knowledge

Support the product category business, convey enthusiasm and passion via team animations, morning briefings, share information and mentoring, improve operations, define and implement action plans to drive sales

Operations

Ensure policies, Brand standards  and grooming guidelines are communicated and implemented

Support Operations team in inventory management

Support Store Manager in staff planning (workforce management)

Reference: LVM12942