Team Manager - Client Service Center
Louis Vuitton has a unique opportunity for inspirational and people focused leader to work in their state-of-the-art Client Service Center in Irving, TX. Working in this dynamic and vibrant call center environment you will have a vital role in ensuring that our customers have a world class experience each time they contact the business. In the role of Team Manager and as a part of this fast paced and multifaceted team, you will optimize the Client Service Center performance, ensuring your team delivers a luxury and customer centric experience by developing relationships with all clients in answering queries knowledgeably and effectively while also ensuring that all sales and KPI targets are achieved.
As a Team Manager within this environment, you will motivate, coach, and develop a large team while ensuring the appropriate management follow-up on all daily operations & tasks with the ultimate goal to develop loyalty amongst clients and promote the brand of Louis Vuitton.
With extensive people management skills gained within a commercially driven and customer centric environment, you should be passionate about client services and team development. In this role, you should be strategically agile to foster the achievement of KPIs and ensure that the highest level of Client experience is delivered. The Team Manager is also to recruit and build highly motivated team. The Team Manager will represent the Brand values and demonstrate the Louis Vuitton attitudes towards Clients and team members.
To be successful in this role you must possess extensive people management skills gained within a high-profile luxury or client-centric retail brand or customer contact center, world class customer service skills and the desire to continuously strive to exceed our client’s expectations. You should demonstrate a positive and enthusiastic attitude; be a team player and able to build good professional working relationships with their team, peers, and management in a multilingual and multicultural environment. This role will suit individuals who can thrive working within a fast-paced and evolving international business environment as well as work autonomously, be detail-oriented and able to handle high volume and multi-task workload.
Given the nature and geographical scope of the Service Center’s clientele, we require that all employees are fully committed to working flexible hours, including nights and weekends, in order to meet the demands of the industry.
Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce.
In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry leading training which will offer you an in-depth insight into the luxury and retail environment.