Team Lead, Client Service Center

Irving, United States
04 January 2022
Permanent Job

Position

Louis Vuitton is seeking Team Leads for their Client Service Center in Irving, Texas who will be an ambassador of the brand, ensuring that every client is treated according to the Louis Vuitton Client Service Center promise.

Key Responsibilities for the role are:

  • Foster the achievement the Client Service Center KPIs, as well as assist the Team Manager to coach, motivate, develop and train the team to ensure the successful execution of daily operations
  • Ensure business opportunities are maximized through efficient Manager on Duty (MOD) management, being a visible presence and support, exploring creative solutions that will benefit the Client and the brand, resolving complex client situations and ensuring the Louis Vuitton Promise standards are achieved
  • Be primarily available for opening and closing shifts to provide added support to Client Advisors
  • Provide coverage to support the Retail Support hotline
  • Aggregate VOICE feedback and provide qualitative feedback to Team Managers
  • Support Team Manager by providing consistent coaching, quality reviews and assessments, helping to identify the team’s development and training needs, and offering suggestions for individual action plans
  • Lead and motivate the team to drive business: create a positive and harmonious work environment, build a strong team spirit and foster cooperation within the team and between managers
  • Execute necessary training and coaching to ensure commitment to KPI metric targets
  • Provide backup coverage for call handling as needed
  • Communicate, support, maintain and ensure adherence to department and company standards, policies and procedures; providing feedback on discrepancies and needed changes
  • Proactively ensures teams are fully versed in all new operational/business updates/ Knowledge updates

Profile

This role will suit individuals who can thrive in a dynamic and flourishing work environment as well as work autonomously, be detail-oriented and able to handle high volume and multi-task workload. The ideal candidate has excellent verbal and written communication skills and has heightened listening and problem-solving skills. They should have 3-4 years’ experience in a similar role leading people, be proficient in Microsoft Office, demonstrate a positive and enthusiastic attitude; be a team player and able to build good professional working relationships with peers and management in a multilingual and multicultural environment. Given the nature and geographical scope of the Service Center’s clientele, we require that all employees are fully committed to working flexible hours, including nights and weekends, to meet the demands of the industry.

Additional information

Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce.

 

In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry leading training which will offer you an in-depth insight into the luxury and retail environment.

 

Reference: LVM15180