Senior Client Advisor (W/M) - Gstaad

Gstaad, Switzerland
30 September 2021
Temporary Job

Position

As a Senior Client Advisor, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton promise. You will strive to discover your Clients and their every need, and to guide them across the Brand. You will be a role model to the team, and will support your Store Manager in operational duties. You will proactively reach out to your Clients in order to achieve individual and team goals.

DUTIES & RESPONSIBILITIES

Be an Exceptional Client Advisor, and a Role Model for the Team

  • Achieve individual and team objectives, be accountable for sales results and support the team in their sales
  • Welcome every Client and enhance their experience, advise Clients across the Brand and all product categories
  • Demonstrate sales leadership and advanced clienteling skills, leveraging the different tools available to develop existing and recruit new Clients and build long term Client relationships
  • Develop the highest standards of Brand and product knowledge
  • Perform as a team-player, participate in all activities contributing to the overall objectives of the store
  • Respect Louis Vuitton Brand standards in terms of grooming and behavior

Proactively Support the Store Manager in Establishing a Client Centric Mindset within the Team

  • Assist Management in daily operations: floor management, stock operations, and opening / closing duties
  • Support the Store Manager in developing the team through mentoring and /or buddy system as well as the integration of new comers
  • Demonstrate a thorough understanding of the company’s policies and provide support to other Client Advisors when needed

Depending on specific store needs, additional responsibilities could include:

  • Stock and store operations, visual merchandising, after-sales

Profile

  • Passion for the Brand
  • Empathy 
  • Commercial mindset
  • Responsibility & Ownership
  • Interpersonal Skills
  • Professional Attitude
  • German, French and English fluency are a must
Reference: LVM13499