Retail Learning Manager - Scottsdale, AZ

Scottsdale, United States
25 July 2022
Permanent Job

Position

Are you ready for an amazing opportunity to join a world-renowned brand?

Do you have a proven track record of success when it comes to coaching and developing talent?

 

The Retail Learning Manager will plan, implement and manage a structured training and development program for the respective region, which meets the needs of the business and team development. Through follow up and coaching, the Retail Learning Manager will ensure Store and Team Managers leadership skills are developed by means of their competencies and store associates are trained on the needed skills to successfully perform their jobs to attain service excellence through an elevated customer experience and enhanced brand sophistication.

Profile

Preparation and Facilitation:

  • Ensure the full execution of the LVA Retail Training strategy within the region
  • Organize and/or facilitate in-store induction/On-boarding (within 30 days of Hire) to all new staff, partnering with subject matter experts in the region or store to ensure delivery of the correct message
  • Organize attendance to corporate CA and/or New Manager Induction (within first 90 days of hire) in collaboration with Regional HR Manager and Area Directors
  • Plan and facilitate regional CA Induction to support the region while maintaining training department budget guidelines
  • Work closely with corporate training team to learn and facilitate training modules created by Central which support business objectives
  • Gather/collect feedback on core company training programs and share with corporate team
  • Partner with store and regional management to support with daily briefing tools, assist in regional meetings, and define individual training plans based upon the staff individual career path, and specific business objectives of stores/region
  • Support region in driving customer satisfaction through ensuring applied learning of selling skills by way of scheduled and active observation and coaching to the selling environment and store leadership team competencies

Follow-up and Coaching:

  • Provide ongoing coaching to store management teams designed to support the improvement of competencies, attitudes, and behaviors of all team members
  • Support region in creation and implementation of action plans needed to achieve service excellence goals. Use the training catalog, coaching, and TTT to managers as needed
  • Supply the proper support to all managers, to ensure learning and execution of group role plays and debriefs as a daily activity to support the customer experience
  • Arrange and lead quarterly conference calls with Area Directors, Retail Training Managers, and Retail Training Director, to review scheduling roll out, identification of participants, follow up tools, tailored training tools, modules for specific events, etc
  • Share weekly report of activities with LVA Retail Training Director to ensure proper messaging and execution of learning is achieved
  • Ensure timely and detailed feedback is provided to corporate training team related to all learning modules with qualitative insights on facilitation, content of the module and reaction from the participants
  • Participate in Retail Training team monthly conference calls and bi-annual meetings to acquire new skills, share best practices and updates
  • Support region and store-specific initiatives and pilots as needed
  • Organize administrative responsibilities and ensure budget guidelines are met
  • Track and measure the impact of training as possible

 

 

Reference: LVM17672