Retail Field Coach Trainer - Doha

Kuwait City, Kuwait
02 August 2022
Permanent Job

Position

Reporting to the Regional Learning Manager, member of the Retail Support Division, you will bring an entrepreneurial attitude across multiple stores to deliver outstanding Service Excellence & Brand Experience:

Accompany retail managers:

  • Lead by example: demonstrate best-in-class floor management, client experience, coaching of CAs.
  • Coach retail managers on effective shop floor management skills.
  • Drive the feedback & coaching ethos to develop & motivate their teams.

Responsible for multiple stores, partner with retail management to drive change:

Service Excellence:

  • Lead store based workshops & leverage retail expertise to improve the service excellence through enhanced shop floor management organization & operational competence.
  • Accelerate the adoption of LV digital tools and foster an omni channel mindset and ensure a seamless client experience in-store & on-line.

Brand Experience:

  • Identify opportunities to take the team to a higher level as ambassadors of our brand exploring High End and Fashion. Define with management a plan o bring them to the next level.
  • Lead transversal product & services workshops (DTP), product essentials training & develop the selling & wardrobing skills of client advisors.
  • Actively monitor key performance indicators to monitor performance improvement.

Other business priorities:

  • Work on a project basis, partnering with HO (RPM, Merch, Client & HR), to deploy learning initiatives tailored to the stores specific needs.
  • Champion the Learning tools (LABS, LiVE events, APPs) to ensure blended learning is an integral part of store priorities, incl. strategic launches & events.

On-boarding: Lead learning rooms to build strong selling & wardrobing skills and empower managers and buddies to deliver an efficient Employee onboarding experience.

Identify & support retail talents: a talent spotter, work closely with HR & Retail to identify talents for the expert/managerial pathways & actively contribute to their development:.

Profile

As  Field Coach Trainer, your mission is to support and develop retail teams to deliver best in-class service excellence. Truly passionate about learning & an inspiration to the retail community, through regular visits, you will support stores to take the teams to a higher level & drive the feedback and coaching ethos.

Additional information

The position is based in Doha, QATAR.

Reference: LVM17743