Resolution Team Lead, Client Service Call Center

Dallas, United States
02 June 2021
Permanent Job

Position

Would you like to work in a world class Service Center environment, illustrating responsibility and accountability, while pursuing every opportunity to provide exceptional customer service to clients from all across the Americas?

Louis Vuitton is seeking a Resolutions Team Lead for their Client Service Center in Irving, Texas who will be an ambassador of the brand, ensuring that every client is treated according to the Louis Vuitton Client Service Center promise. The Resolution Team Lead will be responsible for optimizing the Client Service performance in partnership with their Team Manager within their team, to achieve the Qualitative and Quantitative Service Level goals which supports our business in North America, Canada, Mexico, Brazil and the Caribbean.

The Resolution Team Lead is responsible for further developing loyalty of the client and promoting the image, the brand and the products of Louis Vuitton. The Resolution Team Lead will be a role model to the team, representing the Brand values and demonstrating the Louis Vuitton attitudes and behaviors toward Clients and team members. 

Profile

This role will suit individuals who can thrive in a dynamic and flourishing work environment as well as work autonomously, be detail-oriented and able to handle high volume and multi-task workload. The ideal candidate has excellent verbal and written communication skills and has heightened listening and problem-solving skills. They would be able to demonstrate a positive and enthusiastic attitude; team player and able to build good professional working relationships with peers and management in a multilingual and multicultural environment. Given the nature and geographical scope of the Service Center’s clientele, we require that all employees are fully committed to working flexible hours, including nights and weekends, in order to meet the demands of the industry.

Additional information

Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce.

In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry leading training which will offer you an in-depth insight into the luxury and retail environment.

Reference: LVM12990