Regional Retail Performance Manager, Northwest- Las Vegas

Las Vegas, United States
27 July 2022
Permanent Job


*Multi-store, Sr. Retail Leadership experience strongly preferred

The role of the Retail Performance Manager focuses on collaboratively working with the store management, regional, and corporate teams on improving business performance through a 360 learning strategy. The Retail Performance Manager supports stores in their day to day delivery of exceptional service to our clients, supporting tailored learning strategies, and identifying inefficiencies.



Drive Performance

  • In collaboration with the Regional Vice President help build the stores performance goals and continuously review & drive performance across sales, retail KPIs, non-selling activities
  • Work in partnership with the Regional Vice President to drive productivity & optimization with the ultimate goal of delivering service excellence through an elevated Client experience
  • Leverage the Retail Learning community and through effective store interactions help identify actions and learning strategies to support our agile business needs ensuring each store is equipped with a 360 vision of the business
  • Design tailored /by store strategies, in collaboration with all departments, to reach brand priorities, optimize performance and elevate the Client Experience
    • Support the Learning team through the creation of an individualized store approach in order to drive business performance and ensure action plans are implemented, adapted and followed
    • Collaborate with the Regional Operations Manager in animating BOH efficiency with the Monitor and drive optimal scheduling (Match to Traffic, review of all store schedules)
  • Support the Client Care Experience strategy for the region inclusive of lead times, 4 points of contact and structure in partnership with store teams, and corporate departments
  • Lead activities (i.e. Equipped for Excellence, Dare To Propose ) in store to deliver client service results with full support of regional teams and corporate departments
  • Proactively drive the region’s filtration efforts ensuring streamlined effective communications and processes throughout

Support Learning Strategy

  • Collaborate with the local Retail Learning team to take 360 approach in their roles in order to elevate the client experience, client development and high end results
  • Support the Retail Learning team members to strengthen their impact in store and enhance business acumen
  • Provide on-going coaching to store management teams supporting their ability to drive an efficient profitable business and develop their team members attitudes skills and behaviors to deliver brand priorities
  • Support learning and store managers with creating a culture of learning and development to support the client experience
Reference: LVM17710