This position will be based in the dynamic and challenging environment of our Client Service Center in Dallas. As a team member of Client Services (CSC) at Louis Vuitton Americas, the Real Time Analyst contributes to ensure the reliability and profitability of the Client Services Center operations. Real-Time Analysts are responsible for conducting real-time monitoring of service levels and incoming workloads to influence and positively impact performance metrics.
As the Real-Time analysis you will be the point of reference for budgets, monthly sales and other KPIs. You will provide management with feedback through proactive monitoring of CSC performance issues, prepare scheduling of staff, build forecasts, oversee absenteeism, and other key analytical factors. This position is also a challenging one as you will work to improve category operations, defining and implementing action plans to support the Team Manager of the category.
This role will suit individuals who are capable of thriving in a dynamic and flourishing work environment. Given the nature of this role, strong communication, analytical/technical and written communication skills are required. The ability for this individual to multi-task and ensure timely decision quality with a problem solving mindset is desirable. In addition, system exposure to CISCO, Avaya, Genesys or Aspect are most fitting.
Louis Vuitton offers a rewarding benefits package*, including but not limited to, medical coverage, retirement plan, employee referral incentive program, gym membership, and employee discounts. While working with the some of the most influential and inspirational leaders within the luxury market, you will also have the opportunity to attend industry renowned training. Client Advisors have access to unparalleled career opportunities within the Louis Vuitton Brand as well as, our parent company, LVMH Group.