Quality Manager - SDL
Louis Vuitton is searching for a Quality Manager for our Client Care Services division based in our Ontario, California location who will be challenged to build a strong, motivated Quality team capable of consistently delivering high-quality service while adhering to the department goals.
Ideal candidate will develop a client centric environment to provide internal and external clients with outstanding service. In addition, set partnerships and alignment between retail, manufacturing, repairs, client services, and our central teams. We will need you identify ways to improve the speed and relevancy of information from retail to manufacturing and back.
As an integral partner, the Quality Manager will assist with developing and mentoring their team, ensure efficient partnership and coordination between relevant departments. Also assist with setting achievable team and individual targets while assessing, monitoring, and leading performance to ensure these goals are achieved. It is important to maintain a work environment that prioritizes safety and quality through communication, action, and accountability. In addition, you will encourage and motivate the team to deliver exceptional service: create a positive work environment, empower the team, and encourage innovative solutions.
It will be important for you to develop effective relationships and partnerships within the matrix organization, including corporate, retail, LVUS Manufacturing, and Care Services counterparts in France and other Regions; globally benchmark other repair centers to resolve the best process for the organization.
We are eager to speak to professionals with a validated experience of five years or more in a management role within a manufacturing environment who has strong leadership skills with the ability to lead by example and manage diverse workforce focused on results, employee engagement, decision making, and partnership. You will be highly self-motivated, organized, analytical, and possess both outstanding written and verbal communication skills. You will also be expected to deliver timely completion of tasks/projects and apply structured and well-adapted methodology.
Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive for going above and beyond purely symbolic measures by building a culture focused on relevant strategies aimed at creating an inclusive workforce.
In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry leading training which will offer you an in-depth insight into the luxury and retail environment.