Quality Assurance Manager-Client Service Center

Dallas, United States
15 November 2020
Permanent Job

Position

Reporting to the Senior Training Manager, this role will be responsible for leading a team in assessing, coaching, and implementing quality standards for inbound/outbound calls and written correspondence for our Client Service Center (CSC) in Irving, Texas. This role will also establish guidelines governing customer interactions and overseeing monitoring programs.

 

This individual will display a true passion for the brand while building partnerships and business acumen to influence World-Class Customer Service, while maintaining a commitment to educate the center on tools to Delight the Client with every interaction.

Profile

Louis Vuitton is seeking a Quality Assurance Manager for their Service Center based out of Irving, Texas. They are seeking an individual who possesses excellent verbal and written skills, heightened listening and analytical skills, and strong time management skills. 

As a Quality Assurance Manager, you will be responsible of ensuring direct teams embody the Louis Vuitton Promise through demonstrating and modeling the 4 Louis Vuitton Attitudes and Behaviors. You will support the overall business by conveying enthusiasm and passion via team animations, daily moments, share information and mentoring, as well as improve operations while defining and implementing action plants to enhance performance of the Service Center. You will need to display the reliable time management skills, in addition to leadership and engagement skills. This is a highly visible role in which the Quality Manager will develop and establish a Client-centric mindset to ensure the highest level of Client Experience within Client Services is being delivered. Additionally, you will be responsible for the CS trend reports while increasing and maximizing quality performance across all channels, tracking progress of individual associates, and recommend performance action plans for associates who are not meeting established standards.

The Quality Assurance manager must maintain a commitment to achieving “Best In Class” service worldwide through Quality standards and performance. To be successful in this role you must have a client-centric mindset, extensive people management skills gained preferred within a high-profile luxury retail brand, identify and develop opportunities for learning and knowledge, make recommendations, and provide solutions to address performance gaps.

Additional information

By joining Louis Vuitton, you will receive a generous benefits package*, including but not limited to medical coverage, retirement plan, employee referral bonus program and employee discounts. In addition to working with the most talented and inspirational leaders within the luxury market you will also have an opportunity to attend industry renowned training and have access to unparalleled career opportunities both within Louis Vuitton and the LVMH Group.

As a Louis Vuitton employee you will have an opportunity to engage in our Corporate Social Responsibility efforts on both a local & global level with various communities and organizations and to also partake in initiatives to raise funds for our charity partner UNICEF.

Louis Vuitton is proud to be an equal opportunity employer. We celebrate and welcome diversity and are committed to creating an inclusive environment.

Reference: LVM11519