Quality Assurance Advisor

Irving, United States
08 May 2022
Permanent Job

Position

Louis Vuitton is seeking a Full-Time Quality Assurance Advisor in Irving, TX! The primary responsibility of the Quality Assurance Advisor is to listen and assess inbound calls and written correspondence handled by Client Advisors, provide feedback to the dedicated Team Manager, and function as a supporting resource for all Quality and Service initiatives within Client Services.

Profile

The primary responsibility of the Quality Assurance Advisor is to listen and assess inbound calls and written correspondence handled by Client Advisors, provide feedback to the dedicated Team Manager, and function as a supporting resource for all Quality and Service initiatives within Client Services.

The role would provide expertise and comprehensive advice on Quality standards, supporting team members as needed. Be an exceptional role model for service in every aspect of the role. The Advisor would verify call quality by measuring product knowledge, sales and serviceability, greeting, diction, listening, etiquette, objection handling, efficiency, policy and procedure adherence, and a courteous close of the call.

Candidates should have 3-5 years prior experience in quality assurance. To succeed in this role, previous experience in client-centric environment is beneficial. The ideal candidate should be motivated to continuously improve performance, can work well in a fast-paced, team setting and possess excellent social skills.

Additional information

Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce.

In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry leading training which will offer you an in-depth insight into the luxury and retail environment.

Reference: LVM16754