Logistics Advisor, Premium Delivery Team
Louis Vuitton is seeking a Premium Delivery Logistics Advisor for their Client Service Center in Irving, Texas who will be dedicated to the timely processing of all operational tasks related to Premium Delivery including resolving complications arising from discrepancies in the warehouse stock, delivery issues, internal processes, and other factors. The Premium Delivery Logistics Advisor would be responsible for frequently interacting with clients via phone and email. In collaboration with Logistics and Warehouse managers, this role will positively impact the client experience and deliver a World Class Client Experience.
The primary responsibilities for this role would include but not limited to the below:
- Monitor delivery journey for any delays or issues.
- Process refunds, exchanges, and/or shipping fees.
- Completes order research and review to communicate to courier service, clients, and other departments.
- Create and maintain accurate detailed notes of client interactions.
- Log orders for tracking and complete any necessary follow-up for clients.
- Promptly respond to client requests and assist clients to resolve issues and complaints.
- Review multiple databases and verify multiple checkpoints when following the delivery journey.
- Assist with training other team members.
- Perform other duties as assigned.
This role will suit individuals who can thrive in a dynamic and flourishing work environment, is a self-starter, possessing the ability to work independently while supporting a team environment and can effectively present information and respond to questions from leaders, clients, and other departments.
The ideal candidate should have at least 2-4 years of experience in similar operations in fast pace environment, extremely service focused with a commercial mindset, understand the e-commerce model and strong analytical skills with great attention to details.
If you possess the ability to de-escalate calls when communicating difficult messages and are inquisitive, agile, and a strong team player with excellent phone etiquette, written, verbal, and interpersonal communication skills., this would be a great opportunity.
Given the nature and geographical scope of the Service Center’s clientele, we require that all employees are fully committed to working flexible hours, including nights and weekends, to meet the demands of the industry. All employees of the Service Center should also have home internet speeds of at least 20 MBPS/Secure private space to conduct WFM as needed or required due to CDC guidelines.
Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce.
In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry leading training which will offer you an in-depth insight into the luxury and retail environment.
We offer competitive starting rates with weekend shift-differential pay as well as and bonus pay opportunities for performance.