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IT Manager Retail
Milan, Italy
02 June 2022
Permanent Job

Position

Responsibilities

  • Manage the IT infrastructure of LV Italian entities (Retail site) including network (infrastructure and devices) , telephony and Users Hardware, monitoring systems and network performances to ensure the highest level of performance
  • Maintain the IT and assets information tools  
  • Plan, organize, control and evaluate IT operations (proactive visit , site opening….), coordinating Internal and Proximity Support resources, ensuring the business activity coverage during the working hours
  • Manage IT staff (Proximity Support) by training and coaching them, communicating job expectations and appraising their performance
  • Implement and coordinate systems, policies and procedures based on LV Core Model
  • Ensure security of data, network access and backup systems
  • Act in alignment with user needs and system functionality to contribute to organizational policy
  • Identify problematic areas, designing and proposing solutions to be implemented in time once approved
  • Accountable of asset management (using the LV application )
  • Preserve assets, information security and control structures
  • Collaborate with Central Team to maintain LV standards and functionality

Documentation

  • Contribution to technical documentation (enrichment of technical procedures and knowledge database) in collaboration with the knowledge manager

Budgeting

  • Handle annual IT budget and ensure cost effectiveness
  • Monitor expenses and to propose actions to keep them in line with the IT budget

Purchasing

  • Manage IT Purchase Orders, according to validated budget, ensuring that all is delivered as agreed with the vendor and on time.

External suppliers

  • Schedule regular meeting with main partner to follow activities
  • Verify and update Service Level Agreements (SLA) within 3rd parties managed

Profile

Specifications of the job

Knowledge (necessary qualifications for the job)

  • Proven working experience as an IT manager or relevant experience in proximity support activity
  • Excellent knowledge of technical management, information analysis and of computer hardware/software systems
  • Hands-on experience with computer networks, network administration and network installation
  • Strong communication and interpersonal skills
  • Great attention to detail
  • Excellent organizational and coordination abilities
  • Ability to coordinate resources
  • Able to work in a fast-paced demanding environment
  • Fluent in English, French is a plus

Technical Skills:

  • Knwoledge on Network & Telecom: WAN MPLS, LAN/WLAN
  • Windows client, Smartphones and Tablets (Apple),
  • IOS

Work hours:

  • Established on retail schedules
  • By exception the employee must be flexible and available in order to be able to adapt his activity to manage production incidents, or exceptional activities.

Travels:

  • Mobility inter-site – regular visit should be done in all sites under his/her responsibility  (Retail HO in Milan + 22 Stores in Italy)
  • Estimated Time : Depending of the project could go up to 50 % per week

Additional information

ORGANIZATION:

Hierarchical manager: IS&T Manager Retail

Functional relations:

Internal

  • IT site correspondent
  • Incident Manager & Office Manager
  • User of sites
  • Help desk
  • EMEA correspondent

External

3rd party local supplier

 

MAIN JOB LOCATION:  Milan

Reference: LVM17083