IT MANAGER

Venise, Italy
17 November 2020
Permanent Job

Position

Responsibilities

  • Manage the IT infrastructure of LV Italian entities (Manufacture and Retail site) including network (infrastructure and devices) , telephony and Users Hardware, monitoring systems and network performances to ensure the highest level of performance
  • Plan, organize, control and evaluate IT operations (proactive visit , site opening ….), coordinating Internal and Proximity Support resources, ensuring the business activity coverage during the working hours
  • Insuring an active management of the day-to-day activities and incidents to increase quality of service delivered.
  • Organize communication, awereness programs and training sessions for IT, office and security tools for end users
  • Ensure close relation with IS Manager of Retail and Manufactures.
  • Manage IT staff (Internal and Proximity Support) by training and coaching them, communicating job expectations and appraising their performance
  • Implement and coordinate systems, policies and procedures based on LV Core Model
  • Ensure security of data, network access and backup systems
  • Ensure security of Computers and Mobile Devices, monitoring the patches to be applied and ensuring that these are applied in agreement with Core Model and Core Procedures
  • Act in alignment with user needs and system functionality to contribute to organizational policy
  • Identify problematic areas on IT Infrastructure, designing and proposing solutions to be implemented in time once approved
  • Maintain and be accountable of asset management (using the LV applications) in order to preserve assets, information security and control structures
  • Collaborate with Central Team to maintain LV standards and functionality
  • Report on a weekly basis to the IS&T Director to cover both run and project activities of the perimeter.
  • Contribution to technical documentation (enrichment of technical procedures and knowledge database) in collaboration with the knowledge manager
  • Project Management Reporting with Status, Progressions and Points of Attention
  • Handle annual IT budget accordingly to the approval of the management and follow-up in order to ensure cost effectiveness
  • Monitor expenses and propose actions to keep them in line with the IT budget
  • Manage IT Purchase Orders, according to validated budget, ensuring that all is delivered as agreed with the vendor and on time.

External suppliers

  • Schedule and Animate regular meeting with main partner of its perimeter to follow activities and to challenge them for services
  • Verify and contribute to Service Level Agreements (SLA) within 3rd parties managed

 

 

Profile

Specifications of the job

Knowledge (necessary qualifications for the job)

  • Proven working experience as an IT manager or relevant experience in IT Infrastructure design and maintenance, telecomunication and proximity support activities
  • Proved knowledge of technical management, information analysis and of computer hardware/software systems in a mulptiple-sites environment
  • Hands-on experience with computer networks, network administration and network installation
  • Skills in IT project and architecture management will be appreciated
  • Strong communication and interpersonal skills
  • Great attention to detail
  • Excellent organizational and coordination abilities
  • Ability to coordinate resources
  • Deal with internal Clients with Empathy nad comprehension
  • Collect Users requirements and provide feedback to them on regular basis on their requests (Positive, Negative or follow-up)
  • Able to work in a fast-paced demanding environment
  • Fluent in English , French is a plus

     

  • Technical Skills :

    • Network & Telecom: WAN MPLS, LAN/WLAN/IPT Cisco,
    • Windows client & servers systems
    • Apple systems (iOS and OSX)
    • Management of mobility devices

Additional information

Work hours :

  • Established on production and retail schedules
  • The employee must be flexible to be able to adapt his activity to manage production incidents or project activities.

Travels :

  • Mobility inter-site – regular visit should be done in all sites under his/her responsibility 
  • Estimated Time : 50% Retail, 50% Manufacturing
  • Estimated travel : 50% of the time

ORGANIZATION  :

Hierarchical manager: DSI Italy

Functional relations :

Internal

  • IT site correspondent
  • Incident Manager & Office Manager
  • User of sites (manufactures & stores)
  • Help desk
  • EMEA & CORP correspondant

External

3rd party local supplier

MAIN JOB LOCATION    :  Milan / Fiesso d'Artico

SIZE OF THE JOB

  • 4 manufactures, 1 Retail HO and 20 stores located in Italy
Reference: LVM11473