Field Coach Trainer

London, United Kingdom
22 November 2021
Permanent Job

Position

As a Field Coach Trainer, you will play an invaluable role in developing our talents through coaching and training.  You will be responsible for partnering with our Retail Managers to drive and execute the learning agenda within our stores.  The Field Coach Trainer will play a key part in delivering an array of projects including Client Experience Benchmark and Team Development initiatives (induction, onboarding, Academy, Workshops ).

Your role will be a key interlocutor  between our retail teams and Head Office functions including Merchandising, RPM, HR,  and Operations.

Profile

Working as part of the Country Learning team, you will translate and execute the corporate training strategies within your defined store(s), partnering with the Management teams across the region. You will define the roll-out plan to best contribute to business growth, supporting our retail colleagues through selling skills, product training and developing their careers.  You will use active coaching techniques, instilling a feedback culture across the business.

Coaching and training at the heart of team performance

Lead a culture of in-store coaching  with Managers  and Client Advisors according to their needs

You will support the Retail Management team in building individual coaching plans tailored to their team

Provide on-going feedback to key stakeholders on the progress and priorities for your allocated stores

Identify skills gaps and adapting training in order to address training priorities

Ensure consistent feedback and guidance for the management population, effectively influencing and upskilling on people management

Identify and propose talents for our learning offer

In collaboration with Merchandising, Clienteling, Retail Excellence, Supply Chain and HR, ideate, develop and facilitate core trainings including induction, product releases and professional skills

Maintaining an active shop floor presence to observe subsequent implementation

Identify potential training talent within the store to develop and partner in coaching others

Animate and Facilitate Training

In partnership with Store Management, define the learning calendar for your stores best addressing the needs of the business and key priorities

Ensure timely coordination of training programmes and active communication to relevant teams

You will leverage on role play and on-the-floor coaching to enhance Client Experience

Ensure to provide qualitative and quantitative feedback on training initiatives or events and identify ways to embed the learning

Reporting

Manage and monitor the quality and impact of all in-store training via follow up

Manage the in-store “LMS”, ensuring all training is recorded and that Store Management are fully proficient in this tool.

On-boarding

Ensure a  consistent on-boarding for all new starters

Liaise with HR and Team Managers to ensure proactive planning for new employees

Work alongside Team/ Store Managers to build an onboarding programme that can be rolled out across the various roles within the business

General duties

Lead by example and act as a trusted confidant to the store

Act as a platform for sharing of experience / best practices among the stores on coaching initiatives/programs

Travel will be required as part of the role and frequent in-store presence

Regular facilitation of our Louis Vuitton Induction Programme

Closely collaborate with the EMEA and Central Learning teams to align on the learning vision and delivery for our region

Reference: LVM14816