Expert Advisor (Hand Painting, Personalisation & Special Orders)

Singapore, Singapore
14 September 2022
Permanent Job

Position

As an Artisan for Louis Vuitton you help make our client’s unique pieces their own. Delighting them by creating personalized artwork and continuously striving to exceed their expectations. 

To be successful in this role, you must possess extensive hand painting artistic skill and the ability to interpret and replicate client’s desired artwork as well as an appreciation for the Louis Vuitton culture, history and craftsmanship. Passion is at the heart of our work, we value commitment in everything we accomplish. Explore, develop, innovate, create...every journey is unique and there is no better way to reveal your potential.

This person will be responsible for personalization services and represent the brand during all interactions with clients; as per described below: 

Personalization Services: Hot Stamping, Mon Monogram and Hand Painting

  • Maintain communications with the client while servicing custom requests (i.e., initials, personalized crests, portraits, etc.), which may include reviewing, evaluating, assessing requests and managing time-line expectations of process and completion.
  • Provide clients with artistic samples, collaborating on modifications
  • Create quality hand painted artwork/design on products
  • Train staff on hot stamping and provide on the spot services to clients

Special Orders/Made to Order (MTO)

  • Receive, process and facilitate the MTO business from time of order until time of delivery
  • Provide regular status updates to the client
  • Liaise between the special orders department and the host store

Brand Representation

  • Must have the appreciation of the Louis Vuitton culture, history and craftsmanship
  • Represent the brand and services during high profile in store events
  • Service clients according to the Louis Vuitton Signature Selling Ceremony and quality service expectations

 

Reporting Structure

Reporting to Team Manager / Store Manager

 

Work Location / Hours

  • Store locations could vary across Ngee Ann City / ION Orchard / Marina Bay Sands
  • 5 day work week with rotational shift including Saturdays, Sundays and Public Holidays, up to 44 hours per week
Reference: LVM18113