EMEA Omnichannel Operations Manager

Brussels, Belgium
14 December 2021
Permanent Job

Position

The EMEA Operations Manager ensures the smooth running of omnichannel operations for the EMEA zone, including but not limited to; supply chain & logistics, managing payments, fraud review, and order tracking and delivery, in order to ensure an exceptional experience for our clients.

Based in Brussels, Belgium the EMEA Omnichannel Operations Manager will collaborate closely with the Client Service Centre as well the EMEA Head Office teams. They will directly manage a Back-Office team of 30+ members (including 3x Managers – 2x Team Managers & 1x Fraud Manager) and a Supply Chain Coordinator who are also based in Brussels.

Profile

  • 10+ years of experience in Client Services, Back Office or eCommerce operations management
  • Experience working in the luxury or retail sector
  • Strong interpersonal skills
  • Strong analytical skills
  • Experience in managing large teams (20+) and managing managers
  • Lean management expert is a plus
  • Knowledge of Omnichannel Order Management System

Additional information

  • Based in Brussels - occasional travel within Europe for meetings
  • Fluent in English. Fluency in French is highly desired, but not required.

Please note that this position may require scheduled work on weekends and Public Holidays

Reference: LVM15029