E-Retail Client Advisor 線上客服顧問 - Taipei

Taipei, Taiwan
10 November 2021
Permanent Job

Position

As a Client Advisor, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton promise. You will strive to discover your Clients and their every need, and to guide them across the Brand. You will support your E- Retail Team Manager in operational duties. You will proactively reach out to your Clients in order to achieve individual and team goals.

DUTIES & RESPONSIBILITIES

Be an Exceptional Client Advisor
• Achieve individual and team objectives, be accountable for sales results and team sales target
• Welcome every Client and enhance their experience, advise Clients across the Brand and all product categories
• Demonstrate sales leadership and advanced clienteling skills, leveraging the different tools available to develop existing and recruit new Clients and build long term Client relationships
• Develop the highest standards of Brand and product knowledge
• Perform as a team-player, participate in all activities contributing to the overall objectives of the store


Operations Excellence
• Be responsible for E- Retail store operations, after-sales repair service
• Work in shifts
• Ensure the e-commerce operation is smooth and manage ad-hoc tech glitch and/or service incident


Additional information

• Passion for the Brand and to achieve sales target
• Empathy
• Commercial mindset
• Responsibility & Ownership
• Interpersonal Skills
• Professional Attitude
• Ideally with 2-year of experience in an e-commerce contact center environment or call center
• Familiar with IVR system

Reference: LVM14716