Director, Retail Learning

New York, United States
31 May 2021
Permanent Job


Louis Vuitton is seeking a Director, Retail Learning based in our New York Office whom will be responsible for elevating the in-store Client Experience within Louis Vuitton Americas. Reporting to the Vice President - Retail Learning and Support, this role will plan, implement and manage the Retail Training Plan for the entire zone. In addition, the Director, Retail Learning will lead and support a team of regional/country Retail Learning Managers as key business drivers for their regions/countries, focusing training efforts to support business results, service excellence and team development needs.


The position of Director, Retail Learning requires extensive travel to be in-store with teams and Retail Learning Managers to support a strong Service focus and background by driving the implementation and maintenance of a strong culture of exceptional service in every one of our stores. Finally, the ideal candidate will serve as a strong and resourceful leader: able to craft creative solutions with changing business needs and resources. 

We are eager to meet individuals with 10+ years Retail Training/Learning or Development experience. The Director, Retail Learning requires strong listening and observations skills, excellent communication and relationship building skills. A commitment to a team ethic is a must, as is business acumen. 

Additional information

Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce.

In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry leading training which will offer you an in-depth insight into the luxury and retail environment. 

Reference: LVM12972