Digital Client Development Manager EMEA

Brussels, Belgium
14 December 2021
Permanent Job

Position

As the Digital Client Development Manager EMEA, you will work with the Client Services Director EMEA and eRetail & CRM Director EMEA to develop and drive the omnichannel clienteling strategy for Louis Vuitton with a focus on Client Services and Digital clients, creating and instilling a clienteling mindset within Client Services, and managing a Clienteling & Digital Private Client Advisor team. You will elevate relationships with our Top CS and Web clients by leveraging different tools with a focus on the Client Experience and implement transversal, omnichannel strategies to recruit new and develop existing clientele.

Profile

In order to be considered, you must posses minimum 5 years of experience driving the clienteling strategy for an e-commerce / eRetail business at the manager level or above, ideally within the luxury industry. You will have significant experience with creating omnichannel clienteling synergies, developing and exceeding clienteling KPIs, hosting Top Clients on a one to one basis, and team management.

Candidates must be fluent in written and spoken English, French is also highly desired.

Additional information

Upon joining, you will be provided three weeks of paid training and given the adequate tools to provide expert advice and guidance to all client inquiries. In addition, by joining Louis Vuitton, you will receive a generous benefits package, including but not limited to medical coverage, private retirement/insurance plan, employee referral bonus program, and employee discounts. You will have the opportunity to work with the most talented and inspirational leaders within the luxury market you will also have an opportunity to attend industry renowned training and have access to unparalleled career opportunities both within Louis Vuitton and the LVMH Group.

Reference: LVM13719