Digital Client Care Services Supervisor
Louis Vuitton Americas is recruiting for a highly experienced, solutions focused and collaborative Digital Care Services Supervisor to support the team at the Client Care Services Center based in Ontario, CA. Reporting into the Care and Services Manager, this position will have accountability for providing leadership and direction to a team of 12 client-focused associates on our second shift, there are 2 schedules available either Tues – Fri from 2:30 pm – 11 pm and Sat from 10:30 am – 7 pm and the other shift will be Sun 10:30 am – 7 pm and Mon – Thurs 2:30 pm – 11 pm. The Supervisor will develop and train the team to ensure the successful execution of daily operations, and the highest level of client experience and support is delivered to clients and retail, through inspiring and hands-on management, to ensure customer service is treated with an advanced client-oriented mindset while achieving exceptional quality and productivity goals.
Working collaboratively with the on-site leadership team, this pivotal role will drive the optimization of the teams to achieve business goals through strategic recruiting, talent management, organizational design, and workforce development to address client’s needs. Additionally, this role will manage activities including employee reviews, determine necessary resources including; workforce, training, as well as other corporate deployed projects.
We are seeking to speak to individuals with a strong management background gained within a corporate organization, ideally with previous retail and customer center experience. With a proven track record in maintaining a culture that prioritizes safety and quality through communication, action, and accountability, you will continuously innovate and drive the associate experience and strategy for the Client Care Services Center.
This role has both strategic as well as tactical responsibilities therefore this role will suit a management professional who thrives in a varied and fast paced environment with the ability to build solid professional working relationships at all levels. With significant knowledge in the principles and practices of client-centric customer service, the successful candidate will have excellent problem solving and communication skills in addition to the ability to calmly and confidently, manage conflict. Working closely with a wide range of business partners the ability to influence people is key to this role, along with a natural skill to motivate and engage people.
By joining Louis Vuitton, you will receive a generous benefit’s package, including but not limited to medical coverage, a retirement plan, and employee discounts. In addition to working with the most talented and inspirational leaders within the luxury market. You will also have an opportunity to attend industry renowned training and have access to unparalleled career opportunities both within Louis Vuitton and the LVMH Group.
As a Louis Vuitton employee, you will have an opportunity to engage in our Corporate Social Responsibility efforts on both a local & global level with various communities and organizations and to also partake in initiatives to raise funds for our charity partner UNICEF.
Louis Vuitton is proud to be an equal opportunity employer. We celebrate and welcome diversity and are committed to creating an inclusive environment.