Customer Care, Stock, and Back Office Advisor
The Maison Louis Vuitton makes a promise to every of its customers: all of them, no matter the reason of their visit, should be cherished, encouraged to be themselves and a trusty relationship should be created.
As a Customer Care and Back Office Advisor you will strive to provide the Clients with the most luxurious experience by supporting the Store team with the best back-of-house service in line with the standards of the Brand.
You will proactively work with the Sales team to achieve individual and team, as well as ensure smooth operations, to enable the store team to maximize the time spent with Clients and deliver the Louis Vuitton Promise.
This individual contributes to the smooth daily run of the back office as well as customer services. The accountabilities are :
- Discover your Clients and their every need, guide them in every aspect of Client Care and cultivate trusting relationships with them; making sure they feel cherished, understood and a special part of the Louis Vuitton family
- Provide an efficient service to all sales associates including but not limited to preparation of products, advising on stock availability, training on products and their features/accessories
- Participate to the delivery of products and ensure that received goods match with the quantities indicated on the packing list and ensure the good conditions of products
- Support the introduction and maintenance of auto-replenishment to ensure sufficient availability of products on the shop floor
- Perform rotative and full inventories counts
KEY REQUIREMENTS & COMPETENCIES
- Client-centric mindset and ability to thrive in fast-paced environment
- Good knowledge of the stock/supply chain processes
- Retail operational skills
- Integrity and trust
- Proactive with good team spirit and able to take initiatives
- Computer skills
- Fluent in English and Czech
Finally, you're available as soon as possible to start your journey within Louis Vuitton,
We're already looking forward reading your profile !