Client Services Advisor, Client Services Center

Hong Kong, Hong Kong
06 October 2020
Permanent Job

Position

Job Duties & Responsibilities

As a Client Services Advisor of our Client Services Center (Call Center), you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton Promise. You will strive to discover your Clients and their every need, and to guide them across the Brand.

  • Ensure the daily operations of the Call Center is smooth and align with the company's business strategy
  • Take lead and ownership in delivering a luxury and customer centric experience
  • Contribute and assist to achieve all sales & KPI targets
  • Develop relationships with clients by handling guests' expectations and needs effectively and efficiently, including problem resolutions
  • Work closely with Stores to enhance guests’ needs and wants

Profile

Key Requirements & Competencies

  • At least 2 years extensive experience in customer services or luxury retail, fresh graduate is also welcomed
  • Able to thrive in a call center environment with strong passions and commitment
  • Demonstrate Louis Vuitton Attitudes: Curiosity, Empathy, Agility and Commercial Mindset
  • Good interpersonal skills
  • Customer service and guest oriented with selling and retail operational skills
  • Proactive with good team spirit and able to take initiatives
  • Able to commit to work with flexible hours in shifts, including nights and weekends
  • Fluent in Cantonese, English and Mandarin and in writing
  • Good computer literacy
Reference: LVM11271