Client Insights Executive (Contract)

Singapore, Singapore
04 May 2021
Temporary Job


Duties & Responsibilities

To drive client retention and business growth for South Asia countries and stores by providing actionable insights and supporting clienteling initiatives:

  • Execute regular reports on key client KPIs to monitor performance and ensure countries are on track of objectives and ambitions
  • Data mining and analysis on client profile and purchasing behaviour to identify opportunities according to business needs (e.g. new product launches, event reports, etc.)
  • Client targeting and list extraction to support events and campaigns
  • Provide support on Client BI tool to country teams and other departments in the zone team
  • Work closely with country teams in the implementation of strategies to ensure consistent targeting strategy, sharing of best practices between markets and supporting local animations
  • Monitor and enhance client data collection to ensure quality data and increase client contactability for CRM purposes
  • Ensure data integrity with identifying and investigating bugs with Paris Head Office team
  • Assist in planning, executing, and evaluating Client Relations Management (CRM) actions such as emailing and brochure mailing
  • Provide support for any ad-hoc client development related duties as assigned


Key Requirements & Competencies

  • Degree in Information System, Statistics, Mathematics or Engineering
  • At least 3 years in database management and marketing (luxury retail / high end hospitality a plus)
  • Knowledge in data structure and advanced proficiency in Excel
  • Knowledge in Java, SQL and IBM Cognos Analytics will be an advantage
  • Strong analytical and problem-solving skills
  • Strong verbal and written communication in English
  • Strong interpersonal skills with the ability to work across functional area levels and to interact at distance (with country teams)
  • Independent and resourceful individual who is detail-orientated and meticulous
  • Organised individual with the ability to perform under pressure & tight deadlines and deal with ambiguity
  • Highly adaptable and flexible to accept new ideas, people and procedures

Contract Period
12 Months (Renewable)

Reference: LVM12738