Client Experience Manager

New York, United States
09 June 2021
Permanent Job

Position

Louis Vuitton is searching for Client Experience Manager who will be responsible for creating and supporting overall high end VIP Client Experience and exceptional Events strategy, in-line with Louis Vuitton Americas business objectives. This role will support all VIP client events across the zone and will be a key liaison between the Central Paris team, Merchandising, Regions/Countries and other corporate partners. 

In partnership with the Director of Client Experience, this role will create new, creative, client engagement concepts and oversee client attendance at various exceptional experiences such as high watches & jewelry events, fashion shows, and Savior Faire events. The Client Experience Manager will also manage high end client experience by validating clients for shows, events, and VIP gifting initiatives while also providing on-site support for exceptional events. Further, this role will create timely recaps and share qualitative information about client background and experiences.

Profile

We are eager to speak to professionals with a bachelor’s degree and a minimum of seven years of relevant experience within a luxury environment in events.  Ideally, you will have prior experience in High Jewelry and Watch Making. You will have strong communication and organizational skills, a strong ability to build relationships at all levels, and an acute eye for details.  In addition, you will have strong computer skills with proficiency in Microsoft PowerPoint and Excel. Fluency in French, Spanish or Portuguese is a plus.

Additional information

By joining Louis Vuitton, you will receive a generous benefits package*, including but not limited to medical coverage, retirement plan, employee referral bonus program, gym membership and employee discounts. In addition to working with the most talented and inspirational leaders within the luxury market you will also have an opportunity to attend industry renowned training and have access to unparalleled career opportunities both within Louis Vuitton and the LVMH Group.

As a Louis Vuitton employee you will have an opportunity to engage in our Corporate Social Responsibility efforts on both a local & global level with various communities and organizations and to also partake in initiatives to raise funds for our charity partner UNICEF.

*Please note that restrictions may apply to part-time and temporary employees

Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce.

In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry leading training which will offer you an in-depth insight into the luxury and retail environment. 

Reference: LVM13076