Client Development Manager

Kuala Lumpur, Malaysia
07 June 2022
Permanent Job

Position

CDM In-Store Direct Actions & Event

  • Propose and organize direct client operation and events creatively, adapting to local needs while respecting guidelines and budget. Monitor the effectiveness of every actions.
  • Work closely and engage with store team to understand customer profiles, buying preferences and trends, to ensure the right client selection and stretch goals for every clienteling action.
  • Be client centric, resourceful and creative in finding ideas for clienteling actions and execute with the highest luxury standard from all aspects.
  • Grow all client segments especially €10k client and expose them to all categories especially High End.  
  • Recruit new client through interesting actions to promote brand awareness via our client and through the right partnership opportunities..
  • Work with stores to outreach wider client base, drive appointments (1-on-1 or small group) and convert higher sales than average basket sales.

Top Client Management

  • Work with the store team to identify actions to grow top client and maximize their sales potential through High End and RTW business.
  • Upgrade client from other segment and to grow VVIC client every year.
  • Recruit potential High Watch/High Jewelry client and HNWI (High Network Individual) to the brand.
  • To support all top client activities during personalized presentation/treatment locally and globally (virtual bridge, fashion show and international event).

Client Insights

  • Generate relevant data on client, analyze, spot potential, use them to aid and to strategize creative actions to drive the business
  • Maximize the usage of clienteling tools available in the store
  • Monitor CD KPI (10K, appointment, cross selling) including data capture rate (phone, address and email) are achieved in order to grow local clients and productivity.
  • Share relevant client insights or report to management and team, identify opportunities and propose actions.

Clienteling Assets

  • To manage emailing, direct mailing and in store distribution activities including selection of clients, monitoring execution, and follow up action.  
  • Organize festive celebration: run target client, find resource and prepare for gift or celebration.
  • Managing printing of all CD assets, client hosting tools in the store, as well as client gifts.

Others

  • Exposed to various network who can be introduced to the brand, especially those related to HNWI
  • Propose, plan and manage clienteling budget according to local needs ensuring ROI for each clienteling actions are achieved

Profile

  • Client centric, understand market/business, drive strategies to strengthen engagement and to grow local clients.
  • Ability to engage, support and collaborate with retail team, in planning and executing all client actions.
  • Relevant experience in luxury industries or relation management preferred 
  • An individual who seeks excellence in his/her work, possess strong interpersonal skills, results oriented, has a strong eye for details and the ability to perform under pressure and tight timelines
Reference: LVM16990