Client Care Lead, After Sales - South Coast Plaza

Costa Mesa, United States
09 December 2021
Permanent Job

Position

Client Care is a critical component of our business, fueling the legacy of Louis Vuitton as the world leader in quality and service. The Client Care Lead is dedicated to providing the best after sales and repairs services and experience to our Clients, ensuring a smooth process from the point of receipt to the return of the product to the client.

The priority for the Client Care Lead is to provide an exceptional after sales experience for our Clientele. The scope of the role will include fulfilling timely commitments, taking a solution-oriented approach to after sales issues, communicating effectively with Clients and Store teams, identifying and addressing opportunities relating to after sales and Client satisfaction.

Profile

This person will be responsible for product repairs, Client returns, personalization, special orders and any additional after sales services available to Clients.

The successful candidate will have previously held a position in operations, client service, after sales service or luxury repairs center/boutique/workshop and has experience working in after sales functions in a fast paced, retail environment. Excellent organization, advanced customer service and administration skills are required, in addition to advanced excel & computer skills.

Additional information

Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce.

In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry leading training which will offer you an in-depth insight into the luxury and retail environment. 

Reference: LVM14999