Client Care Lead, After Sales - South Coast Plaza

Costa Mesa, United States
03 May 2021
Permanent Job

Position

Louis Vuitton Maison South Coast Plaza is seeking a service-minded Full Time Client Care Lead to join our After Sales & Repairs team.

We are specifically looking for a client-centric individual with prior experience in operations and luxury After Sales or Repairs boutiques and workshops. 

Profile

Client Care is a critical component of our business, fueling the legacy of Louis Vuitton as the world leader in quality and service. The Client Care Lead is dedicated to providing the best after sales and repairs services and experience to our Clients, ensuring a smooth process from the point of receipt to the return of the product to the client.

The priority for the Client Care Lead is to provide an exceptional after sales experience for our Clientele. The scope of the role will include fulfilling timely commitments, taking a solution-oriented approach to after sales issues, communicating effectively with Clients and Store teams, identifying and addressing opportunities relating to after sales and Client satisfaction.

This person will be responsible for product repairs, Client returns, personalization, special orders and any additional after sales services available to Clients.

Additional information

The successful candidate will have previously held a position in operations, client service, after sales service or luxury repairs center/boutique/workshop and has experience working in after sales functions in a fast paced, retail environment. Excellent organization, advanced customer service and administration skills are required, in addition to advanced excel & computer skills.

As an employee at Louis Vuitton, you can expect to be provided with industry leading training which offers you an in-depth insight into the luxury retail industry. In addition to this you will receive a generous benefits package, unparalleled career development opportunities, both locally & globally, in addition to learning from the very best talent within the industry.

Louis Vuitton is proud to be an equal opportunity employer. We celebrate and welcome diversity and are committed to creating an inclusive environment.

Reference: LVM12730