Care Services Manager- Watch and Jewelry

Piscataway, United States
28 June 2021
Permanent Job


Louis Vuitton Americas is recruiting a highly experienced, solutions focused and collaborative Care Services Manager, Watches and Jewelry, to support their Client Care Services Center based in New Jersey. This role will be reporting to the Director of Care Services and Quality ensuring a client-oriented mindset is maintained to achieve exceptional partnerships with the Central Team, Client Advisor Community, The Retail Network, Quality, Logistics, and Supply Chain.

This individual will display a true passion for the brand while building partnerships and business acumen to influence World-Class Customer Service, while maintaining a commitment to our luxury Watch and Jewelry division. This position is responsible for facilitating Care Services needs for Watches and Jewelry across categories as well as High Jewelry and Watchmaking. This role will ensure the highest level of client experience and support is delivered to clients and Retail while further developing the loyalty of the client through optimization of our care services. This role will also support the Digital and Retail network by assessment and quality control of finished goods demonstrating the brand values.


We are seeking to speak to individuals with watch and jewelry expertise with strong communication and problem-solving skills with a Graduate Gemologist or Graduate Jeweler Diploma.  With a proven track record in maintaining a culture that prioritizes client satisfaction, positive communication, action, and accountability, you will continuously innovate and drive the Customer Experience and strategy for the Client Care Services Center.

This role integrates both strategic and tactical responsibilities that would best suit a professional who thrives in a varied and fast paced environment with the ability to build solid working relationships with a wide range of business partners. With significant knowledge in the principles and practices of an elevated Client Experience, the successful candidate will be forward-thinking, and results driven.

By joining Louis Vuitton, you will receive a generous benefit’s package*, including but not limited to medical coverage, a retirement plan, employee referral bonus program, gym membership and employee discounts. In addition to working with the most talented and inspirational leaders within the luxury market you will also have an opportunity to attend industry renowned training and have access to unparalleled career opportunities both within Louis Vuitton and the LVMH Group.

Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce.

Reference: LVM13269