Assistant Manager, Quality

Hong Kong, Hong Kong
06 October 2020
Permanent Job

Position

Responsibilities

  • Build store autonomy in handling quality cases to have coherent reply / service to customers.
  • Follow up special quality cases with stores together with Client Care Service & Client Service teams to provide the best solution to Clients.  Make proper decision and manage by exceptional for important and sensitive cases.
  • Develop and deliver workshops to boost the confidence and interest of store teams to maximize selling opportunity, working with Store Training & Merchandising teams.
  • Make effective arrangement for quality alert or stock control in coordination with Central, stores, Supplied Chain & Logistic teams to repair and return stocks to sellable efficiently.
  • Consolidate repair info for quality improvement and to share with Repair team product corrective actions / modifications updates.

Profile

Key Requirements & Competencies

  • BS/BA degree is required
  • At least 5 years of related working experiences, in fashion industry or watches & jewelry after-sales experience preferred
  • Strong verbal and written communication and interpersonal skills, fluent in Cantonese, English & Mandarin
  • Able to work across functional areas and levels of the organization
  • Computer literacy in PowerPoint, Word, Excel
  • Logic thinking, sound judgment, organized and detail oriented
  • Customer oriented & commercial mindset
  • Communication & interpersonal skills
Reference: LVM11269