Team Manager - Watches & Jewellery
London, United Kingdom
26 May 2021
PositionAs a Watch & Jewellery Manager, you will be an ambassador of the Brand and the product category expert in store. You will take ownership to lead and coach your team, build Client relationships, proactively foster the achievement of sales goals and ensure that the highest level of Client experience is delivered. You will be responsible to recruit and build highly motivated teams, develop them to the next level and secure succession plans. You will represent the Brand values and demonstrate the Louis Vuitton attitudes toward Clients and team members.
ProfileTeam Management and Development Ensure your team delivers the Louis Vuitton Promise to every Client, through demonstrating and modeling the 4 Louis Vuitton Attitudes. Support them with consistent coaching, identify their development and training needs, partner with the Field Coach Trainer to tailor individual action plans Identify, recruit and develop talents, secure succession plans in collaboration with the Store Manager Set individual and team goals; proactively assess and manage performance against expectations Manage and motivate the team to drive business: create a positive and harmonious work environment, foster cooperation within the team and between managers Client and Business Development Support the team in building long term Client relationship, leveraging the different clienteling tools Cultivate relationships with high potential clients and untapped communities, with the intention of retaining and developing relationships and building brand loyalty by providing expert, bespoke advice, and a customised service Establish a Client-centric mindset in store to ensure the highest level of Client experience and proactively handle Client-related situations Communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, training) Proactively provide the Country office with product recommendations and qualitative feedback based on local knowledge about the market and Client needs, leveraging expertise and knowledge within the team Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, clienteling, training and team animation Lead by example in the management of your own portfolio of Clients, demonstrating best in class clienteling actions Client Acquisition – develop and attract prospective clients through marketing initiatives, CRM, Events, participating in relevant networks, and ‘spotting’ on the shop floor Selling and Floor Management Act as a role model demonstrating sales leadership to the team, support them with their own sales, foster cross-selling and Client repurchase Build and develop own Client portfolio Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support and ensuring the Louis Vuitton Promise standards are achieved Champion the Watch & Jewellery Category Be the store point of reference to the Country Merchandising team, providing them with feedback (product performance, quality, Client related information, local market, competitors, trends, missing opportunities…) leveraging the Expert Advisors’ knowledge Support the product category business, convey enthusiasm and passion via team animations, morning briefings, share information and mentoring, improve operations, define and implement action plans to drive sales Harrods By Appointment, Private Suite, and Corporate Cultivate business relationships with personal shoppers with the intention of retaining and developing relationships by providing expert advice and a customised service Proactively promote the Watch & Jewellery categories using a verity of communication methods: emails, what’s app, SMS, telephone To be fully aware of fourth coming product launches through (mini show room books, Digitals and media ...etc) and exceptional product launches and to proactively propose to personal shoppers in advance Act as Harrods personal services first port call for all department enquiries providing a fast and efficient service to requests Continuously providing solutions for the business on selling and upselling as a natural part of the personal shopping experience Accurately manage data management and reports to ensure the accuracy and efficiency, follow up with BA sales record and summarise monthly performance. Monitor shoppers behaviour as well as CA’s and update relevant people on the outstanding stock