LVJ/ Business Solution, Back Office (Information Services & Technology)

Tokyo, Japan
23 February 2022
Permanent Job



In order to contribute to Louis Vuitton (LV) business growth, provide service to all business departments especially Supply Chain & Logistics, Repair Center, Finance, HR by managing various information systems realizing omni channel and omni payment services such as SAP (SD, MM, FICO), SuccessFactors, OMS, WMS and Demand and Supply solutions.



Report to Business Solution Back Office Manager in Japan


Working Relationships

Various domains in LV Japan IS&T

  • Business Solution Digital, Omni-Channel and Front Office domains
  • Technical team
  • Training Manager
  • Helpdesk

Various domains in HQ IS&T

  • Enterprise Solutions. Main areas of interaction: Order Management system, Supply Chain, Logistic & Transportation, HR, RFID solutions, Printing system
  • Customer Solutions: Solutions in Retail (POS, Traceability)
  • Enterprise Architecture and Data. Main areas of interaction: service integration, functional architecture and BI
  • IT and Employee Services: HR solutions
  • IS&T Security

Various domains in APAC IS&T

  • Counterpart in APAC countries: SAP DIST in HK, SAP FICO in Singapore, Warehouse management system in Singapore and HK

Various business departments in LV Japan

  • Logistics and Supply Chain
  • Finance
  • HR
  • Digital Retail
  • Call center
  • National Sales (store and office teams)


Take in charge the implementations, evolutions and RUN support of the Louis Vuitton Back Office initiatives in an Agile organization

  • In relation with local business teams for issue identification & solving, enhancement collection, enhancement validation, solution customizing
  • In relation with the HQ IS&T for “core” enhancement set-up, enhancement developments and solution support
  • Critical business operation support (commercial and non-commercial):           sales and payment data reconciliation in various systems (POS/ERP/BI/e-commerce platform) in order to secure LV’s financial report


Required Competencies

  • At least 5 years of experience to manage SAP system in SD / MM (ECC EHP7)
  • Experience and understanding of customizing in SAP
  • At least 3 years of experience of project management in small/medium size of projects
  • Basic level of understanding of database and SQL
  • Experience to work closely with teams managing Supply Chain, Warehousing, Distribution (and preferred with Finance, e-Commerce, Call center)
  • Preferred if having knowledge and experience of SAP S/4HANA, SuccessFactors, CONCUR and any OMS, Payroll platform/product
  • Preferred experience of SAP FICO support
  • Preferred experience of HR system support
  • Preferred understanding of accounting & finance services
  • Preferred understanding of PCI compliance
  • Preferred if certified: PMP, ITIL
  • Language: Business level of Japanese and English (French as a plus)
  • Strong communication and presentation skills in English and Japanese
  • Customer-oriented mindset
  • Experience to work in multi-cultures and diversity work environment is preferred


Future Opportunities

  • Business Solution Back Office Manager in Japan, Hong Kong and Singapore
  • IS&T Director in Japan
  • Business Solution Back Office Manager in another brand within LVMH Group
  • L4 support for the zone
Reference: LVM15770